Product Owner
Current• Developed and maintained product roadmap and managed backlog.• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality and performance.• Planning and analyzing the demands of internal customers• Reduced customer complaints by 30% in less than a year in a network solutions project.• Applying agile methodology to daily work processes and daily scrum meetings• The automation of GSM network operation, analysis and management of routine controls• Preparing the documentation which fits the processes• Developed a network control system for critical services; Prevented the outages beforehand which reduced the customer complaints and increased service quality.• Had strong collaboration skills with internal/external customers and cross-functional teams business stakeholder management• Analysis and management of announcement system analysis related with corporate malfunctions and working bulletins• By enabling automatic commands on Radio network and core network systems, traffic loss and revenue loss was prevented.• Collaborated with sales, marketing, and support teams to launch products on time and within budget.• My main tasks within the company are processing and reporting configuration data that are gathered from internal GSM systems (MSC, BSC, HLR) by commands and export outputs, participating in project development processes and implementing system integrations.• Helping scrum team to remove the impediments which blocks the work progress.• As a dedicated Scrum Master, guiding and supporting multiple Scrum Teams• Responsible for implementing agile mindset in the scrum team and within the organization• Helping employees and stakeholders understand and implement Scrum practices• Working with the product owner (PO), managers / leaders and other agile teams to increase the effectiveness
