Abraham Orlando Dominguez Gonzalez Email and Phone Number

Provide support for London Stock Exchange Group (Financial services), Linux, Solaris (Unix) and Windows servers, investigation and troubleshooting, work with stakeholders to resolve P1, P2 issues. Work with ticketing system, maintenance windows and diverse tasks related to servers administration.

Provide support for Facebook Network Appliance Program, (Linux servers, HPE proliant DL380 Gen10 and Gen9). Deal with vendors and ISP’s of all America’s región. Customer support for Facebook. Ticket resolution related with hardware issues. Coordination of maintenance Windows between vendors and ISP’s. Provide administrative support creating reports with SLA’s, and statistics aspects highlighted about the incidentes closed, open and deployed for America’s región.

Provide VMware, Windows, UNIX (LINUX, SOLARIS, HP-UX, AIX) global support, at hardware and software level, (+160,000 servers for AT&T global). Oversee system´s health, troubleshoot server issues in a remote way and SLA´s compliance.Support for outages, providing information to Tier 2 and customers, including vendor updates and initial diagnostic.Coordinate maintenance windows in order to replace/upgrade hardware/software/firmware. Coordination with hardware vendors.Manage and… Show more Provide VMware, Windows, UNIX (LINUX, SOLARIS, HP-UX, AIX) global support, at hardware and software level, (+160,000 servers for AT&T global). Oversee system´s health, troubleshoot server issues in a remote way and SLA´s compliance.Support for outages, providing information to Tier 2 and customers, including vendor updates and initial diagnostic.Coordinate maintenance windows in order to replace/upgrade hardware/software/firmware. Coordination with hardware vendors.Manage and distribution of workflow to teammates Show less

Provide VMware, Windows, UNIX (LINUX, SOLARIS, HP-UX, AIX) global support, at hardware and software level, (+160,000 servers for AT&T global). Oversee system´s health, troubleshoot server issues in a remote way and SLA´s compliance.Support for outages, providing information to Tier 2 and customers, including vendor updates and initial diagnostic.Coordinate maintenance windows in order to replace/upgrade hardware/software/firmware. Coordination with hardware vendors.

Development and coordination of work groups (+30 persons) focused on sales, digital marketing, online business and social networks. Sales of educational courses related with finances.