Provide administration, maintenance and support to the clients workstations.Manage M365 cloud services (Teams, OneDrive, Sharepoint, Azure AD).Designed a team targeting hierarchy for Microsoft Teams environment.

Provided Tier 1 IT Support to clients.Consistent Monitoring of Security Alerts and Suspicious Activity in the network.Troubleshoot issues on M365 Products and Window environment.Collaborated on a SharePoint Project for a new client and provided recommendations of their folder hierarchy for better security and organization.

Provide administration, maintenance and installation of security patches to the client's Windows systems. Developed and deployed scripts that solved vulnerabilities of high sensitivity to the client’s workstations Installed security patches on client’s workstations without the end user interaction by using PStools and PowerShell. Was able to solve over 3000 vulnerabilities over the course of 3 months (Medium, High and Critical).

Provide IT support, Installation and Inventory services for a Windows 10 migration project for Moffitt Cancer Center. Scanned over 1450 workstations for Inventory Re-Imaged and setup said workstations to the Client’s employees. Provided IT support, if any, during the initial setup.

Provided IT support to clients and implemented cyber-security solutions▪ Managed projects to implement the CyberArk PAS Solution and offered support services to clients.▪ Troubleshot and repaired client’s computers as part of IT Help Desk Services.▪ Monitored Network Activity with PaloAlto Networks Firewalls and generated monitoring reports for clients.▪ Recognized for exceptional teamwork, responsibility, organization & planning, reliability, knowledge, strong client relationship, good working under pressure management and communication.

Administer identity and security access globally for human and functional accounts across multiple systems and applications. This includes on-boarding/off-boarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management.Provided samples for auditing to ensure client's compliance.Diagnosed, troubleshot, and resolved problems regarding access issues with many applications, servers , computers and ATMS.