- Work with customers to design their Customer Experience programs aligned with Betterez philosophy and product capability whilst ensuring tailored to our Customers’ business objectives and strategy.- Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through strong relationships. - Support customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. - Work with the Pre-sales, Project and Sales Teams to facilitate a seamless Customer on-boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset. - Foster and Maintain professional corporate B2B relationships to promote the Betterez brand, increase integration and sales opportunities. - Closely monitor adoption rates of assigned customer and partner Accounts; providing insight to Customers and Partners. - Provide on-going feedback to Leadership, Sales and Marketing Teams for improvements.- Create and contribute to ‘Thought Leadership’ content and proactively seek opportunities to educate across the business on industry knowledge and best practice on customer success and partner management

Demonstrating ownership and accountability in all aspects of the role including day to day account management of both Meta & Affiliate Partners with responsibility for:- Business performance & delivery of business plan including brand promotional planning and execution across Publishers in multiple markets.- Identifying new opportunities and negotiating commercial wins for the business, seeing these through from ideation to execution in market. Where applicable, negotiating new commercial contracts with partners.- Analysis of business performance to optimise existing partnerships for growth including both Affiliate partners and Meta Partners.- Analysis & Reporting to advise on the trading performance and working with key stakeholders to initiate the changes needed to improve performance.- Supporting on Partner technical queries, including specialised reporting to ensure accuracy in invoicing, correct tracking of reservation and ad hoc request.- Supporting the monthly invoicing and accruals process for Meta & Affiliate Channel- Developing strong relationships across the business to champion the Brands business objectives and key strategic projects.- Aligning strategic objectives with Supply & Revenue functions with regard to content & pricing plans.- Use DC Storm & Tableau to identify trends and develop insights to further optimise the channel

Demonstrated ownership and accountability in all aspects of the role including day to day management of Affiliate Partners (both the direct and network relationships) with responsibility for:- The Affiliate business performance including brand promotional planning and visibility across Publishers in multiple markets.- Responsibility for delivering 2016 plan Affiliates gross margin.- Development of future business plans for Affiliate channel.- Identifying new opportunities with Publishers and negotiating commercial wins for the business.- Analysis of business performance to optimise existing partnerships.- Supporting on Partner technical queries including specialised reporting to ensure accuracy in invoicing, correct tracking of reservations and ad hoc requests.- Developing strong relationships across the business to champion the brands team business including Legal, Finance, Market Managers, R&D and the CCE.Key contributor in the performance of Meta Partners with responsibility for:- Business performance & delivery of business plan including brand promotional planning and execution in multiple markets.- Identifying new opportunities (Core, Display, Product) negotiating commercial wins for the business.- Analysis of business performance to optimise existing partnerships for Meta Partners.- Developing strong relationships across the business to champion the Brands business objectives and key strategic projects.- Aligning strategic objectives with Supply & Revenue functions with regards to content & pricing plans to identify opportunities and resolving gaps in both.-Use appropriate reporting tools (e.g. Tableau) to identify trends and develop insights to further develop the channel.

- Delivered agreed monthly targets and business growth objectives across the Meta & Affiliate business.- Maintained and developed Partner relationships and identifed opportunities with Partners for business optimization and expansion.- Analyzed and monitored partner performance and recommend improvements, including both regular reporting and ad-hoc analysis.- Worked cross-functionally to identify and integrate new affiliate and meta partners.