As a Debit Cards Product Manager I am responsible for enhancing and delivering customer communications.Cross-team collaborations with● Customer Experience, to enhance our personal & business debit card customers● Current Account team, to align our products to various current accounts for both personal & business● Segments, to ensure a product that suits customer needs

As Cards Product Manager I’m responsible for digitisation of customer communications. Thisinvolves working across several teams through the product’s lifecycle.Cross-team collaborations with● Analytics, to implement portfolio management● Customer Experience, to enhance the credit card journey● Regulatory Compliance, to meet cards and unsecured lending requirements● Engineering, to build/test new Credit Card application forms and update product pages● Segments, to ensure a product that suits customer needs● Head of Strategy, to improve our credit limit/decrease policy for cards

Over the Graduate Programme I got to experience various rotations in Retail Ireland.Bank of Ireland | Partnership and Planning April 2016 – August 2016● Successful launch of SuperValu Rewarding You programme● Working with Project Managers and Business Analysts through a product’s lifecycle● Collaborating with the Cards Business to improve our credit card customer journey● Assessment and development of partnership opportunities, handover to relevant teams asBAUBank of Ireland | Business Support Administrator January 2016- April 2016● Worked closely with team lead to roll out change of address project in the bank● Member of team to create and build wireframes for staff product knowledge page● Comparison of market share prices and products of competitors in Ireland and abroadBank of Ireland | Welcome Advisor September 2015 - December 2015● Front of house Customer Service● Excellent administration and organisation skills● Work closely with all areas of the Bank to ensure customers are the main priority● Balance cash, euro and FX at close of day

● Relationship management with potential and existing customers● Sales to existing customer base● New Business Development in both public and private sectors