Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution Achieve sales targets pre-determined by managementCommunicate regularly with membersAchieve / exceed set productivity and quality standards Adhere to regulatory targets within our territorial limitsSell with integrity and treat customers fairlyInterface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues Maintain accurate records and files as required Actively support other team members and the achievement of team objectives Provide support to less experienced team members Identify potential process improvements and make recommendations to Team Leader Carry out other ad hoc tasks as required to meet business needs

Webroot is a Smarter Cybersecurity™ solution offering cloud-based, multi-vector protection for endpoints and networks that stops threats in real time and secures businesses and individuals wherever they connect.Responsibilities:o Manage the full opportunity sales cycle from lead to close.o Adopt a high velocity sales approach.o Identify the right prospects by articulating the Webroot value proposition.o Schedule, set up and perform sales pitches and product demos for potential customers.o Keep Saleforce.com database up-to-date and manage information in the database on all prospects and opportunities.

Responsibilities:o Outbound cold/warm calling to properly pre-qualify sales leads.o Contact prospects to gain clear understanding of buying needs and timeframeo Schedule follow-up conference calls between prospects and Webroot Sales team as appropriateo Follow up marketing campaigns and provide detailed feedback on the success of each campaigno Keep Saleforce.com database up-to-date and manage information in the database on all prospects and opportunitieso Provide closed-loop feedback to ensure continuous process optimizationo Consistently achieve qualified opportunity quotas to ensure territory revenue objectives.

WhatClinic.com is one of the world’s leading medical treatment search engines with listings for over 100,000 clinics in 100 countries worldwide. Every month over 1.2 million people visit our website and make over 50,000 email enquiries and100,000 phone calls to clinics listed on our website.Potential patients are able to search our database by treatment type and location. They will then be able to view all the relevant clinics in their area who provide the treatment they are looking for. They can then view a profile of each clinic, including contact details, treatment prices, patient reviews etc. They can select the clinic that they would like to make an enquiry to, complete a contact form or view their telephone number and contact the clinic for more information or to book a consultation.If you have any questions about WhatClinic- Please contact me on Tel:353 1 6971843 or Email: aduggan@whatclinic.comResponsibilities:Build the client base for WhatClinic by meeting and exciting monthly new business sales targets across different country markets. Prioritize and timely qualify incoming demand from prospects.Outbound calls to identified high potential prospects.Interacting with clinics located across the world via phone and email on a daily basis.Selling WhatClinic products: Website subscriptions, enquiry/booking packages to new customers Dealing with customers across the world, UK, Turkey, UAE, ect.Influence and negotiate prices/packages with new customers.Manage the business pipeline and develop a strategy for long term sustained success.

IBM- Manpower Contract. The main goal of this role is to analyse billing and invoices received from the client’s agents throughout the world and process them through to closure. At all times ensuring complete customer satisfaction for the client WPP through flawless execution and attention to detail.  Receive between 50 to 100 invoices daily, submitted by WPP agents to an assigned work folder. Take full ownership for the processing of all invoices in the assigned work folder to tight deadlines in line with SLA’s  Analyse and assess invoices received, determining whether the invoice relates to the scope of works (SOW) under the customer Agreement, in many cases translate invoices from various languages to determine validity. Identify whether a contract exists within the SOW, for the services outlined in each invoice received. Were necessary contact the vendor to whom the invoice relates for clarification of validity and determine next steps. Once invoice has been established as being in or out of scope, follow a series of steps to process invoice correctly and efficiently with a targeted percentage of re-work rate and agreed timelines. Carry out quality control checks on colleagues work folders and reassign or re-work were necessary. Create and maintain a daily, weekly and monthly Third Party contract/invoice list. Complete Month End Reporting and Month End emails to vendors informing them of scoping decisions and next steps. Liaise with management and the project executive to achieve all KPI’s

- This role was very focused on ensuring the sales teams were best equipped to transition from traditional Inside Sales to a more dynamic Digital Sales methods, while staying focused on and maintaining customer satisfactionDay to day activities involved:- Working with customer ensuring that they were getting the correct level of support from the sales teams and their requests were being actioned in a timely manner. - I worked with the team to structure their social media activity on LinkedIn, Twitter and Facebook. - I produced sales pipeline forecasting reports for the sales team to track, daily weekly and quarterly sales and account activity. - I helped the team to generate sales opportunities. - I worked very closely with the sales management team to increase the social media selling skills on the team.- I generate the sales performance and statistic reports for the Software Group (SWG) senior management.- In addition to this I also work with the Technical Support Services (TSS) operations manager migrating data form on source to a CRM system and reporting on the migration activity. - I was also involved in setting the desk side technology when IBM Inside Sales moved to new premises in August 2014. - Tools used include: Sales Connect (CRM), SQO (quoting tool) Fastpass, Notes, MS Office, Apache Office, LinkedIn, Twitter and Facebook.

Responsible for providing professional facial beauty and body treatments to customers and also creating a calm environment where they can relax. Carrying out all procedures to a high standard and ensuring client confidentiality.Day to day activities include: Marketing the business by actively organising promotional activities and updating social media frequently  Arranging appointments for clients wanting to book in for treatments. Doing health checks with new clients in case of any allergies, diseases or disorders. Providing clients with the highest standards of beauty care and attention. Providing cutting edge treatments & excellent customer care to clients. Giving aftercare advice on treatments and skincare matters. Selling and promoting beauty products at any opportunity. Taking payments from clients. Handling customer comments and complaints in a professional manner. Ensuring that all equipment is in safe working order, maintained and serviced. Keeping check of stock and ordering products when needed.

The IBM Inside Sales Education depart delivers over 22,000 student hours of education each year to the 800 Inside sellers based in Dublin. The range of topics is very varied from Sales, Customer Service, IT Tools, Deep Technical knowledge to Interpersonal Skills. -My role was to help the sales teams set up and use social media tools, they were dissatisfied that all training had been based on how to use them and not how to set them up. I worked with them one to one to improve satisfaction. Day to day activities involved-I Because of my knowledge of Twitter and Facebook, I was asked to work with individual sales people to help them to understand social media tools and how best to use them. -I worked with sellers setting up Twitter and Facebook business accounts - Lead Generation using Twitter and LinkedIn