Provide customer service in person, via phone or email for more than 300 employees, divided in different locations;Supervise 4 employees located in the main offices in Sao Paulo and Rio de Janeiro, responsible for the Brazil helpdesk system, managing the IT budget, assets control, contracts negotiations, projects development and internal/external events;Supported the new Turner/CNN office in Chile, managing users accounts, setup installation, development of new processes and support;I supported the merge of Esporte Interativo and Turner companies, training the new IT infrastructure about Turner process and standards, recognizing improvements points and integrating users;Coordinated a series of layout changes, analyzing technical issues, foreseeing failures, managing equipment and logistics; Documentation of processes involving international applications hosted in Argentina and USA, maintaining an up-to-date knowledge base shared through Office 365;Initiated a structure change and optimization of an internal area, aiming the use of taxonomic tools and SharePoint to improve the projects organization, availability and sharing.

I supported all users from Brazil offices, and remotely supported users from different countries accross Latin America. This support included, hardware, software, network, Windows (end user/servers), Mac OSX, Linux, backup, user´s account management (Active Directory) and virtual machines managemente (VMWARE);Developed internal process for better control of payments, assets and internal documentation (create/update), based in ITIL;Collaborated with big events, internal/external, like coverage of live events of OSCAR, Grammy, AMA, soccer games and launch of new cable channels;Created internal trainings of Microsoft O365 enviroment to make user´s daily job easier;Actively participated of many internal layout changes, office movement and infrastructure adaptation.

Exceptional support to Microsoft, Autodesk, Adobe and CA software for external clients; Technical support to internal users, computers maintenance (software and hardware), network and Windows server management;Creating and executing a restructure for the datacenter equipment, shifting systems, virtualizing small services, and optimizing the server´s capacity as well as the telephony service and shutting down out of warranty equipment.