Adekunle Joy Olugbile Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Reviewing loan applications to assess borrower creditworthiness and to determine an appropriate loan amount based on the borrower’s ability to repay the loan.- Decisioning credit applications based on the outcome of the evaluation.- Explaining loan terms and conditions to clients in order to help them make informed decisions about their loans- Assisting and advising clients by proposing solutions to address financial objectives such as business expansion, debt management, investment, and other financial goals.- Researching and evaluating the loan applicant's financial status, references, credit, and ability to repay the loan.- Reviewing and updating credit and loan files.

North York, Ontario, Canada

• Supervise and co-ordinate sales staff and cashiers• Resolve problems that arise, such as customer complaints and supply shortages• Maintain specified inventory and order merchandise• Prepare reports regarding sales volumes, merchandising and personnel matters• Train or arrange for the training of new sales staff• Resolve problems that arise, such as customer complaints and supply shortages• Drive sales through the engagement of customers, suggestive selling, and sharing product knowledge.• Respond to customers’ questions while providing outstanding customer service Document sales by creating or updating customer profile records and managing financial transactions.

Lagos

• Supervised a team of ten, ensuring the achievement of both individual and team performance targets• Developed Strategies to achieve sales targets for small business segment.• Used effective sales strategies to convince clients to accept proposals, resulting in a more than 50% incremental growth in customer base per year.• Educated customers about the bank's product and service options and processed customers' requests.• Created a customer support strategy for a team of seven to increase customer retention by 96%.• Built and maintained relationships with new and existing clients while providing a high level of expertise.• Performed operational procedures relating to AML.• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.• Performed AML due diligence checks on customer accounts using research tools and external data sources.• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.• Networked with business leaders and executives to identify clientele within the local community.• Operated in a self-directed environment with minimal input to solve problems and implement resolutions.• Supported branch manager using cold prospecting, calling, and sales closing skills, resulting in a 90% increase in new business.• Maintained appropriate files which will be reviewed by AML supervisory staff internal, external and regulatory examiners during annual audits and examinations.• Educated clients on available technological tools, enabling the development and implementation of solutions to achieve personal financial goals.• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.• Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.

Lagos, Nigeria

• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.• Evaluated credit applications against outline specifications to approve, reject or recommend adjustments files.• Submitted loan applications to loan underwriter for verification and recommendation.• Reviewed customers' financial statements for proper knowledge of their financial needs.• Resolved escalated customer issues and boosted retention rates by 100%.• Identified and capitalized on community business opportunities with effective networking.• Boosted branch sales by developing and deepening customer loyalty through incentive programs.• Met deadlines by proactively managing individual and team tasks and implementing strategic processes.• Recommended loan approvals and denials based on customer loan application reviews.• Uncovered and resolved strategic and tactical issues impacting sales management and business operations.• Produced income, assets, and liabilities reports outlining financial data to assist management with making strategic plans and operational decisions.• Developed prospects for new loans by conducting a series of cold calls weekly.• Originated, reviewed, processed, closed, and administered customer loan proposals.• Reviewed and edited loan agreements to promote efficiency and accuracy.• Complied with regulatory requirements.• Created strategies to develop and expand existing customer sales, which resulted in 90% increase in annual sales.• Monitored social media and online sources for industry trends.• Maintained excellent attendance record, consistently arriving to work on time.• Worked with corporate and retail customers to understand needs and provide exceptional service.

Lagos, Nigeria

• Responsible for maintaining day-to-day administrative and personnel services in order to meet and support the teams' operations.• Carry out office administrative tasks• Help in sourcing translators of different languages of the world.• Ensure proper maintenance of personnel files and other relevant documents.• Provide support for matters relating to the premises and operations.• Run errands for the company.• Handle photocopying assignments and printing of documents.• Perform other duties as assigned

Graduate Certificate, Human Resources Management

Interview Assessment Group Project • Gained knowledge of the recruitment process from job posting down to hiring decision • Collaborated.

Bachelor Of Science (B.Sc), Economics

Dissertation: Relative Impact Of Stock Market and Banking Development on the Nigerian Economic Growth