Andy Marsh Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Responsible for leading a consulting team, and research, design, and running pilot projects across government services, including: Employment services: Research into employment barriers for Restart participants, running pilots supporting jobseekers with English language and mental health needs (which have become business as usual), analysing and improving.

This time was largely focused on running elements of Camden's Covid response work:- Leading on Camden’s Covid shielding food deliveries. I designed our distribution system, then coordinated the daily activities of our delivery team and the iterative improvement of our contact and delivery approach. Over a six-month period, we made over 10,000 deliveries.

Leading reviews of a range of council services:- Rethinking data collection in our contact centre. Establishing better recording of enquiry types and outcomes across all service areas, to enable continual improvement based on the flow of customer journeys across the whole system. - Review of Parking services. Leading a team of staff from the Parking.

- Leading and promoting service redesign across all departments, including Revenues and Benefits, Environmental Services, and Housing.- Innovative projects in improving Council Tax communication and using registration as an opportunity for behaviour change, which have been featured in articles and at conferences.- Rewriting of high-volume communications.

Hemel Hempstead, United Kingdom

- Running an Innovation Lab redesigning services around residents'​ needs- Applying 'nudge' techniques to improve Council interaction with residents- Leading an evidence-based approach to service design with interventions based on external research and internal testing

I spent several months travelling independently in South East Asia and South America, an experience which was a huge amount of fun, and has also taught me resilience and to think on my feet.

Eldoret, Kenya

• International development consultancy, focussed on supporting entrepreneurs and small businesses by providing training and access to capital. Main responsibilities included:
• Worked in a consulting role, helping five entrepreneurs to start or expand their businesses using consulting tools, conducting market research and teaching basic accounting skills
• Worked across a variety of industries (fashion, printing and stationery, electrical repairs, and fruit juices) with different challenges and customer segments
• Voted by peers onto a panel to interview and assess which entrepreneurs in the wider group should be funded, based on their ability to repay the loan and wider social impact

Accra, Ghana

• UK Department for International Development funded consultancy project, with placement in a small honey packaging company, and living with a local family. Responsibilities included:
• Developing and implementing new financial record-keeping system and market research
• Finding and approaching local businesses to assess their eligibility for the scheme and promote the Challenges Worldwide consultancy service
• Panellist on social media marketing seminar organised by Africa Business Network
• Co-wrote a speech on challenges facing African businesses which was delivered at the UN in Nairobi, and appeared on local radio commenting on the same topic

London, United Kingdom

• Competitive nationwide graduate scheme based in a local council, with centralised training in public sector issues and management. The scheme involved several placements, most of which were in project management roles.
• Business Support Team, Adult and Community Services: Coordinating local government and NHS committees which were due to be placed under the new Health and Wellbeing Board structure. Preparing the Council for changes.
• Economic Development and Regeneration: Facilitating communication with architects, developers and a housing association on regeneration of a major estate. Designing and project managing the Borough’s main showcase.
• Organisational Review: Working alongside consultants from PwC, gathering and reviewing information on working patterns across the entire organisation in order to identify efficiencies.
• Revenues and Benefits: Financial modelling of the impact of different Council Tax Benefit schemes, and repayment levels. Marketing to inform residents of changes through writing guidance booklet for 14,000 households.
• Democratic Services: Assisting with the administration of local and European elections. Organising training for new councillors. Compiling a comprehensive guide on the functions of each department for all councillors.

Witney, Oxfordshire, UK

Voluntary position, teaching skills such as archery, climbing and kayaking to a wide range of clients, from the elderly to young offenders, at locations around the UK. This required leadership, organisation, and an ability to work to an extremely demanding schedule in high season.

Ma International Relations (Middle East), International Relations, Merit

Activities and Societies: St Mary's College Football; St Mary's Middle Common Room Executive (Ordinary Member)Areas of study included.

Ba (Hons), History, First

Activities and Societies: Union Council; RAG; Christian Union; Canoe Polo; Barbarians Inter-Mural Rugby.- Graduated with First Class.

A-Level, History (A), Mathematics (A), Government And Politics (A), And Chemistry (B)