Aondrae Hooks Email & Phone Number

Walnut Creek, Ca, Us

Provide onsite technical support.Deliver exceptional Level 1 and Level 2 desktop, application, and network support via telephone, e-mail, in-person, or Microsoft Teams.Manage help desk calls, ticket support, and ensure proper escalation.Assist in network administration, desktop support, and software deployments.Handle client installation, configuration, and troubleshooting for networking issues and devices.Support Office 365 and other Microsoft Office Applications.Troubleshoot Windows 7/10/11 OS and macOS.Support standard and proprietary applications (CRM, Adobe DC, etc.).Provide hardware support for desktops, laptops, monitors, docking stations, and printers (Windows and Mac).Handle setup, configuration, and support for copiers, scanners, and fax machines.Support mobile devices, including iPhone, Android, and Windows Mobile.Configure and support basic network connections.Additional Responsibilities:Resolve Level 1 and Level 2 support issues for hardware, software, networking, Active Directory, applications, telecommunications, and remote meetings.Record and manage issues in the ticketing system, ensuring timely escalation and resolution.Own and manage request tickets, performing follow-ups and ensuring proper closure.Provide support for conference room audio and video equipment, including Cisco, Zoom, and Microsoft Teams.Assist with setup and support for employee meetings and audio-visual equipment.Maintain accurate asset inventory and manage hardware replacements with vendors.Deploy and maintain operating system images for PCs and Macs.Hardware and Software Management:Install, configure, and troubleshoot hardware and peripherals per guidelines.Support software with emphasis on Microsoft Windows and Office products, Apple OSX, Adobe Creative Suites, and in-house applications.Update and maintain software products and applications as needed.Participate in the evaluation, piloting, testing, and launch of new hardware, software, and applications

Oakland, California, United States

Job Responsibilities: • Work directly with customers in person or remote , via Microsoft® Teams, phone , or email • Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers • Installation, configuration and troubleshooting of: • MAC and Windows OS • Various applications • Basic network connections • Conference room video and audio support (Cisco,Zoom,Microsoft® Teams) • Support/set up of audio visual equipment • Support employee meeting setup • Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems • Maintain accurate asset inventoryMajor Accountabilities: • Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination • Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support • Owns request tickets, performs follow-up, and ensures proper closure is reached and communicatedHardware: • Provides hardware support for PCs, Macs, printers, network, VoIP phones, wireless and handheld devices • Able to deploy OS images for PC and Mac • Coordinates with vendors and service providers for in-warranty hardware replacement and service • Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changesSoftware: • Provides support for software with emphasis on Microsoft® Windows® and Office ® products, Apple OSX, Adobe creative suites, and other in-house applications • Responsible for updating and maintaining software products and applications as required • Participates in the evaluation, piloting, testing and launch of new hardware, software and apps • Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions

San Ramon, California, United States

Main Duties Include: PC Installs, Moves, Add, Changes, and Decommissions, Refresh, Hardware and Software Break Fix, Network Smart hand support, and Smart hand Support for Security and VDI per Managed Client Process and Procedure Guide, Windows troubleshooting and reimaging.Day to Day job Duties: To Coordinate with client end-users on expectations, schedule of availability, and process and proceduresMeet Service Level Agreements on all services performedUpdate system of record for delivery Incidents and RequestsUpdate asset management information for assets receiving services -Identify potential issues that could adversely impact End User Experience or contractual obligations and assist in creating action plans as well as following action plansUtilize advanced tools and technical knowledge to remediate incidents and conduct installs Escalate to Field Services Supervisor issues that globally impact the end-user environmentContinuously improve both individual and team technical skills and knowledge through knowledge share

San Francisco Bay Area

Contracted with HP®, Desktop Support Technicians are IT support specialists that assist clients withhardware and software issues. to provide on-site or remote technical assistance including the setting upof computer hardware systems, installing and upgrading software/hardware, and troubleshooting basicIT issues. Not only for PCs but for Laptops, phones, tablets, and more.

Resolve customer issues relating to equipment problems by repairing phones, tablets, and otherconsumer electronics.• Engage with and assess customer device needs to deliver outstanding service.• Repair smartphones by utilizing tools and processes to triage, determining the most effective methodto repair then, repairing the device.• Meet or exceed key performance objectives, including service and repair metrics• Manage repair inventory involving new parts, recording inventory volumes, and tracking parts• Complete regular technical and non-technical coursework in curriculum path within the requiredtimeframes, including device certifications and required skill certifications

Oakalnd

Train and supervise daily activities of package handlers and ensure that all duties are assigned andaccomplished safely and timely.

Assembles, lines and pads cartons, crates and containers manually to prepare them for shipment.• Examines and inspects containers to make sure they are ready to be transported to the customer.• Pulls out packages that are improperly labeled, sealed or backed for reprocessing.• Handles fragile items and hazardous materials in a safe manner according to company and governmentrules and regulations.• Places containers on proper conveyor belts and in chutes to go to the loading dock.• Loads boxes, cartons and other packages onto trucks for delivery.• Cleans the work area at the end of a shift

Oakland, California

Greet every guest.Ring out, guest.Answer any and all questions.Maintain store organization.Skills UsedCustomer Service.Goal Oriented Service.

Oakland, California

• Make a great first impression: smile and greet each guest.• Show a sense of urgency and have a drop everything attitude.• Get to know your guests and make them regulars.• Become knowledgeable of Jamba’s products and nutritional value to better understand your guest’sneeds and make a recommendation.• Deliver a perfect product and a complete order every time.• Say thank you to your fellow team members and make Jamba a fun and uplifting place to work.• Look sharp and be on time for all scheduled shifts.• Keep the store clean, organized, and looking great.• Operate cash register and handle all cash transactions according to Jamba Cash Handling Policies.• Adhere to all Jamba food safety and security guidelines while maintaining company equipment.• Do your best and strive for excellence in everything you do.• Make a memorable connection and send each guest off with a smile.• Make a lasting imp

Oakland, California

Server/Cashier Responsibilities:The first person the guests meet or see when they walk in the door. It's critical that you make themfeel welcome.Dishwasher/Utility Responsibilities:To ensure and to deliver a safe, healthy and sanitary experience to every employee, and to all of theguests. Responsible to ensure that the guests can enjoy their food on clean plates, using clean silverware,that are served using clean serving pieces, and cooked in clean pieces of equipment.Carver Responsibilities:Skilled in cutting the chicken and carving the meats, making sandwiches and salads and presenting themon the plate for each guest.Cook Responsibilities:Virtually single handedly responsible for making sure that the restaurant has all of the hot, fresh, gourmetside items, pot pies, soups and other products available at all times that we are open.