Aonika Russell Email & Phone Number

Sandy, Utah

Bountiful, Utah

• Corporate Photographer Manager• Previously - Midwest Regional Manager• Previously - Customer Service Manager• Previously - Processing Fulfillment and Development manager• Previously - Billing Manager• Manage Virtual Staging and V-Stager Services from start to finish.• Maintain accurate records for marketing materials and orders• Schedule affiliate attendance for realtor conventions• Set up and ship out the booths for realtor conventions• Answer multiple lined phones for customer service department• Explain billing information to agents who contact Obeo• Credit accounts through multiple gateways including PayPal, Authorize.net, Quick Commerce, and Western Union• Maintain current and accurate information for Agents “cheat sheets”• Place orders and customize agents accounts to personalize online real estate business• Check MLS numbers against orders for Realtor.com• Process and stitch photographs for agents with virtual tours• Technical support for agents that are not able to download photographs or their tour• Choosing scenes for Style Designer and Space Designer programs• Drawing Floorplans with Icovia software for the Space Design feature - Drawing floorplans with the Metropix website.• Train and assist other Customer Service agents as needed• Approve pending transactions for photographers• Explain income sheets and pay rates to company affiliates• File photographer pay and income sheets• In a timely manner, transcribe anything the CEO requires• Oversee the India Processing Teams daily progress on tour completion• Be familiar with all aspects of the FTP server for processing photographs

Achievements:• Safety certified on handling a variety of chemicals and on reading MSDS sheets and reports.• Proficient with handling and reading a spectrophotometer• Typed documentation and certificates for the F.D.A. as well as the client when the job was complete.• Built and maintained web site• Understanding the three chemical phases to de-rougingResponsibilities:• Organizing meetings as well as maintaining accurate notes of information given at meetings and of events that occurred on job sites.• Planning and preparing travel itineraries for employees and contractors assigned to job sites. Handled anywhere between 4 and 30 employees itineraries on any given job.• Set appointment schedules and followed up with clients before, during, and after jobs to assure clients understanding of the process and their total satisfaction.• Ordered, mixed, and removed chemicals from the job sites. .• Efficiently used spectrophotometer to decipher Iron content during cleaning process• Adapting to various work environments quickly and effectively• Maintained phone systems as well as messaging• Filed, faxed, copied, and handled all information pertaining to passivation work that was to be completed for the client.

Achievements:• Food Handler Certified• Promoted to train newly hired servers as well as serve at catering events and parties.Responsibilities:• Meet and greet customers and provide fast and friendly service during their dining experience.• Maintain a positive attitude and a clean working environment in a fast paced company• Have extensive knowledge of food and kitchen preparation• Be able to multi-task between large groups of people and small groups of people simultaneously• Handle money and give back correct change to customers

Achievements:• Completed training as Microsoft Technical Support Engineer• IMPACT TrainedResponsibilities:• Troubleshooting variations of computer problems over the telephone for clients including virus removal and password resets• Providing quick and friendly telephone customer support • Researching technical solutions for clients• Maintain a call time average of 8 minutes per call

Achievements:• Progressed from Level 1 to Level 4 by providing accurate and consistent customer support.• Promoted to trainer and assisted new employees with on floor trainingResponsibilities:• Clearly explain customers’ billing cycle, channel programming, and on screen errors• Quickly resolve and questions or concerns customers may have while on the phone• Troubleshoot various satellite issues as well as explain how to correct the issue• If situation could not be rectified over the telephone, sending a technician to the site• Taking payments over the phone and adding pay-per-view channels• Consistently make notes on each account for customers who called in for assistance

Bachelor Of Science - Bs, Psychology, Minor In Criminal Justice, 4.0

Activities and Societies: Psi Chi VP (2023-2024) TALL Lab Research Assistant - Current

Associate Of Arts And Sciences (A.A.S.), Educational Leadership And Administration, General

Undergraduate Studies, Psychology, Music

- Seeking degree in Psychology and Music 2004 - 2009 - Maintain 3.75 GPA