Artem O. Email & Phone Number

United States

Stara Pazova, Vojvodina, Serbia

• Provided end-to-end customer assistance on mobile device and plan purchases• Consulted clients on device insurance plans, explained all policy and contract details, answered any questions on products; promoted new offers to customers with a high upsell rate• Assisted both B2C and B2B customers in contract authorization• Kept track of late payments to ensure phone lines remained active; explained late payment policies and provided information on payment plan options• Completed all target-based sales on a monthly basis, averaging 15% above target• Assisted and trained new team members on sales tactics, operational standards, policies, legal aspects, and software• Collaborated on a team of retail representatives, focusing on exceptional customer service and teamwork to ensure a content customer base and high sales

Stara Pazova, Vojvodina, Serbia

• Performed money exchange operations on a daily basis, using banking APM software for transaction recording• Processed payments for customers using a variety of payment methods, including credit/debit cards and cash, utilizing various payment processing systems such as Western Union• Performed office opening and closing duties - ensured proper cash amount is in place before shift start, monitored equipment and ensured software is running properly and is updated, prepared cash for next-day bank deposits• Delivered cash to the EuroBank Direktna every weekday, collecting all receipts for third-party vendor collection• Prepared necessary documents for large money transfers - one set of documents for transfers over €1,000 and another set of documents for transfers over €15,000 for source of funds information• Trained teams of interns on a seasonal basis on departmental workflows and operations, resulting in an average of 3 permanent hires each year