Alberto Orejel Malfavon Email & Phone Number

Kirkland, Washington, United States

Bellevue, Washington, United States

• Lead Product Manager for a crowd management platform, servicing 90% of Appen's annual revenue. The CRM platform pairs independent contractors from around the globe with annotation projects that support AI/ML projects.
• Balance a build vs buy model to integrate within our platform.
• Co-developed and lead the migration of Appen's CRM into a Salesforce based architecture, migrating essential business requirements to the new tech stack, as well as enabling automations to streamline business processes.
• Manage internal and external stakeholder communication to gather business requirements and create PRDs to build solutions within the platform using Agile practices to help address business needs.
• Facilitate Agile Product Management by participating in SCRUM and lead sprint groomings to align user requirements to engineering development cycles.
• Develop KPIs and track goals to meet both business improvement targets and scrum team objectives.

Kirkland, Washington, United States

• Provide program forecasting and invoicing through weekly program updates to communicate program risks and opportunities to internal stakeholders (Appen Executive team and Senior Leadership).
• Implement training and metric sets to improve project accuracy and make tactical decisions on annotation quality.
• Lead multiple worldwide teams of independent contractors to complete data annotation for machine learning initiatives.
• Develop program processes to monitor progress to client goals and service level agreements.

Kirkland, Washington

Seattle, Washington

• Planned and produced multiple private events booked with the company including weddings, memorial services, proms, auctions, and corporate holiday parties. o Maintained multiple clients at a time throughout the year.
• Worked with clients to define expectations, scope and budget. o Regularly communicated with clients throughout the planning process. o Communicated with multiple vendors to ensure all orders are correct and up to date..
• Oversaw front of house staff including hiring, training, and scheduling for events. o Kept labor costs within budget determined by senior management.
• Participated in weekly operations meetings, to provide updates on upcoming events to senior management.
• Maintained inventory levels for alcoholic beverages, linens, and equipment.
• Used knowledge of Computer Aided Design (CAD) to implement new software which allowed for more efficient and detailed creation of floor plans.

Greater Seattle Area

Lead introductory Salsa classes and/or workshops.Create material and teach the Bachata series classes.Co-teach and lead a Training Team (40 students).

Greater Seattle Area

Product Manager of Core and Support Applications- Plan and manage the production of application aspects.- Plan and develop Customer Support processes.

Seattle, WA

• Provide technical support to customers using all Tableau Software products. Support involved assisting clients with issues ranging from usability, customization, data analysis, feature requests, bug analysis.
• Took on additional responsibilities in qualitative assurance and bug testing when primary teams requested assistance to help reduce backlog.

Format works to be uploaded onto Amazon's KDP and Smashwords.com in order to be viewed on all major Ebook Readers.

Troubleshot issues experienced by Nintendo of America customers, related to Nintendo and its products including:- Advanced Wi-Fi Settings- Console Configurations and Settings- Processed Repair and Purchase Orders- Investigated Refund Requests due to Fraudulent Activity- Recorded and Submitted bugs in video games.Provided support in both English and Spanish.

Taught workshops to UW affiliates. Programs include Word, Excel, Access, PowerPoint.Average audience of 7 people. Taught 14 workshops every 3 months.Updated old curriculum and developed new curriculum as needed.

Seattle, WA

Helped new incoming students and their families get accustomed to the University as a learning institution and as a new community.Groups varied in size from 12-260. Group activities included academic exploration and social ice-breakers.Lead projects throughout the summer preparing for later events.

Bachelor, Electrical Engineering

Activities and Societies: Salsa Club @ UW, Costco Diversity ScholarFocus in Large Scale Power Systems, Sustainable Electric Energy, Power.

High School Diploma

Activities and Societies: Cross Country, Long-Distance Track, Link Crew, Senior Class Student Officer (Treasurer)