Career Services Operations Specialist
Current• Led the development and enhancement of Job Preparation course content, by efficiently coordinating a team of Freelance Career Coaches for course updates as well as creating content for the course• Coordinated with Instructional Designers, Curriculum Editors, and Subject Matter Experts on updating the Job Preparation Course for new program launches • Coached students during their job search by evaluating student assignments and provided actionable advice and resources to… Show more • Led the development and enhancement of Job Preparation course content, by efficiently coordinating a team of Freelance Career Coaches for course updates as well as creating content for the course• Coordinated with Instructional Designers, Curriculum Editors, and Subject Matter Experts on updating the Job Preparation Course for new program launches • Coached students during their job search by evaluating student assignments and provided actionable advice and resources to improve their job search strategy• Supported students worldwide by answering their queries in a timely and tailored fashion. Handled and resolved on average 100 student and alumni inquiries per month via Zendesk• Utilized Zendesk by creating macros, Zendesk articles, and assisted in the efforts on building a knowledge base Show less