Business control, reporting and sales support

Point of contact within the organization's supply chain and B2B for LATAM markets. Order management (coordinate all relevant documentation necessary for export of rare disease medicine, ensure all system blocks are released - SAP/Shift) Account management (monitor stock levels in the market via replenishment tool Kinaxis, invoices, quality claims, remaining shelf life, related debit and credit issues) Clear communication with the market in their native language. Point of contact for… Show more Point of contact within the organization's supply chain and B2B for LATAM markets. Order management (coordinate all relevant documentation necessary for export of rare disease medicine, ensure all system blocks are released - SAP/Shift) Account management (monitor stock levels in the market via replenishment tool Kinaxis, invoices, quality claims, remaining shelf life, related debit and credit issues) Clear communication with the market in their native language. Point of contact for Humanitarian orders, pre-registration shipments, registration samples etc. Coordinate and manage exceptions in supply and financials (stock discrepancies, delays or shipment issues from DC, financial flow blocks) Interaction with the global 3PL providing all information and documentation needed.Maintenance of customer master data, pricing, business partner data, commercial agreements and conditions, trade compliance data and licenses. Show less

Handling inquiries, complaints, repairs and warranty issues from consumers and retailers. Offering after sales support on all products. Order management, monitoring stock levels, ensure timely delivery to customers, dealing with container orders of our distributors, debtor chasing of my client portfolio. Improve quality and efficiency of processes and occasional office management.

Dedicated contact person for the Spanish, Portuguese, German, Italian and various Eastern European clients, maintaining excellent communication and taking care of both their interests and of Showa’s. Providing support to the sales managers. Order management (order processing in SAP, planning shipments and forecasts, inquiries about stock, lead times and escalations) invoicing and filing documents. Samples processing.

Dealing with complex escalations concerning the end user (refunds, warranty and policy issues, missed deliveries), providing a solution to achieve the customer’s satisfaction as well as maintaining the good image of WD. Acting as a filter within the multilingual support team, ensuring that quality and accuracy is provided to both customers and business clients. All operations were performed using the Salesforce cloud.

Offering assistance for the Western Digital products on the phone as well as email covering the languages English, Dutch and Spanish.

Main contact for the Portuguese customers and employees regarding translations and interpretation services. Origanise documents, contracts, pay slips, correspondence, arranging the transportation and residence for the job applicants.

Procuring parts for the automotive industry, in touch with regular and new clients, cooperating with the German and Italian colleagues, working with the SAP system.

Translating from Romanian into and from German at a tender for German investors

Telemarketing and market research for various products and services were provided for our Italian customers.