· Monitor and improve Rider Performance and Compliance· Lead Rider Recruitment for the allocated zones.· Manage rider roster with proper allocation of shifts/breaks/off-days etc.· Inventory management and usage compliance of Rider equipment.· Groom rider quality (behavior, appearance, professionalism, presentational, etc.).· Setting up a performance improvement plan to improve the performance of low-performing riders.· Reduce rider complaints originating from customers.· Monitor rider’s performance on an individual level and be responsible for coaching/warning riders.· Audits fleet appearance & rider behavior on-ground round visits.. Create KPI to analyze performance

. Spearheaded the development of dynamic and visually appealing websites using WordPress.. Collaborated with cross-functional teams to optimize website performance, responsiveness, andoverall functionality.. Conducted thorough testing and troubleshooting to address issues and enhance site stability.