Arvand Owji

Arvand Owji Email and Phone Number

Director of Contact Center and IVR Application Development @ Waterfield Technologies
Arvand Owji's Location
Canada, Canada
Arvand Owji's Contact Details

Arvand Owji work email

Arvand Owji personal email

About Arvand Owji

Contact Center, Agent Desktop and IVR application Architect. Experienced in enterprise level Desktop and Interactive Voice Response (IVR) application design, development and deployment. Special focus on Dynamic Configuration, IVR integration into Web Services and Back-end Host systems, CRM and WFM integration into voice systems, Speech Recognition, Voice Authentication, Agent's Desktop and Callflow/routing optimization.Specialties: Cisco CVP, UCCE, ICM Scripting, CUIC and Custom Reports, UCCX, VoiceXML, GRXML Grammars, Nuance Speech Server (NSS), Nuance Recognizer, Nuance Verifier, CTI, Pindrop, Upstream Works, SQL Server, Oracle, DB2, PHP, Web Services, SalesForce.com, Twilio Programmable Voice and SMS, Amazon Connect, Genesys Cloud, Genesys Botflow, Google Dialogflow in Contact Center

Arvand Owji's Current Company Details
Waterfield Technologies

Waterfield Technologies

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Director of Contact Center and IVR Application Development
Arvand Owji Work Experience Details
  • Waterfield Technologies
    Director Of Contact Center And Ivr Application Development
    Waterfield Technologies Jan 2022 - Present
    Waltham, Ma, Us
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  • Speech-Soft Solutions
    Director, Application Development
    Speech-Soft Solutions Aug 2020 - Present
    Plano, Tx, Us
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  • Ttec
    System Software Principal Architect
    Ttec Oct 2018 - Aug 2020
    Greenwood Village, Colorado, Us
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  • Dimension Data
    Lead Technical Consultant
    Dimension Data Jan 2013 - Oct 2018
    Bryanston, Johannesburg, Za
    • Technical Lead for IVR and Contact Center projects• Pre-Sales and Post Production support• IVR and VXML development for enterprise contact center deployments
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  • Dimension Data
    Consultant
    Dimension Data 2009 - Oct 2018
    Bryanston, Johannesburg, Za
    • Lead Application Developer• Pre-Sales and Post production supports• IVR Design and Development for enterprise contact center deployments
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  • Ibm Global Services
    It Specialist, Interactive Communications Practice
    Ibm Global Services Jan 2007 - Oct 2009
    Armonk, New York, Ny, Us
    • Custom application development with Java, .NET and SQL Server.• Pre-Sales and Post production supports to many high profile clients.• IVR and VXML development for enterprise contact center deployments
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Arvand Owji Skills

Java Microsoft Sql Server Php Vxml Cisco Technologies Voip Unified Communications Ucce Linux Ivr Sql Integration Unix Mysql Salesforce.com Customer Voice Portal Grxml Enterprise Software Web Services Solution Architecture Cti Pre Sales It Strategy Enterprise Architecture Telecommunications Oracle Contact Centers .net

Arvand Owji Education Details

  • University Of Toronto
    University Of Toronto
    Computer Science

Frequently Asked Questions about Arvand Owji

What company does Arvand Owji work for?

Arvand Owji works for Waterfield Technologies

What is Arvand Owji's role at the current company?

Arvand Owji's current role is Director of Contact Center and IVR Application Development.

What is Arvand Owji's email address?

Arvand Owji's email address is ar****@****ata.com

What schools did Arvand Owji attend?

Arvand Owji attended University Of Toronto.

What skills is Arvand Owji known for?

Arvand Owji has skills like Java, Microsoft Sql Server, Php, Vxml, Cisco Technologies, Voip, Unified Communications, Ucce, Linux, Ivr, Sql, Integration.

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