Amanda Y Email & Phone Number

Canada

Toronto, Ontario, Canada

Edmonton, Canada Area

• Led upgrade project of Charles River IMS
• Responsible for end-to-end testing and implementation of projects while taking multipleroles as a BA, QA, Team Lead and SME
• Managed a team of analysts ensuring requirements and timelines are met with theproject charter
• Design, develop and maintain systems processes and interfaces for various applications
• Conduct training sessions for end-users, introducing new functionalities and workflows
• Experienced working with various counter-parties, vendors and support to resolve issues and improve productivity

Edmonton, Canada Area

• Primary business system support for front office, trade desk, compliance and data team of multiple business application, mainly focused on Charles River IMS
• Support system integration, business workflows, delivery projects and system related financial products
• Collaborated with various departments in gathering business and functional requirements, creating business case, developing technical solution and test cases,
• Conduct testing and deliver solutions for short-term projects
• Understand and interpret business requirements to identify gaps and implement process improvement initiatives across the business improvement model
• Maintain effective liaison between applications support, service desk and internal business clients on enhancements and fixes

Edmonton, Canada Area

• Manage onboarding, transfers and offboarding of all employees; work closely with IT Service and infrastructure teams to ensure they are set up properly
• Perform administrative tasks within various business systems, keeping track of licensing and assigning permissions in accordance with user roles and privileges
• Responsible for working with audit personals ensuring systems are compliant with audit requirements
• Coordinate and gather business requirements and system solutions between internal clients and IT support
• Participated as a SME and Tester on obtaining a new ITIL system; involved in writing test cases and testing of the project
• Develop and publish workflow documentation for standards and procedures

Changwon, Gyeongsangnam-do, Korea

• Developed and prepared instructional materials and lesson plans to stimulate interest and participation of students learning English as a foreign language
• Assessed students’ English abilities and obtained thorough knowledge of students' learning styles and needs
• Flexible with unfamiliar operations and atmospheres while working in a foreign environment
• Able to learn and adapt swiftly to a foreign culture and language in a short time
• Responsible for all materials, planning and teaching for English camps in schools, targeting students in various ages groups

Kirkland, WA

• Provided excellent customer service while processing high volume of transactions with great attention to detail and accuracy
• Built and maintained relationships with potential and existing customers to optimize their banking experience
• Able to identify and perform sales referrals, recommend appropriate bank services and products suitable for customers’ needs
• Assisted in all clerical responsibilities within the bank
• Demonstrated courtesy and professionalism at all times

Montreal