• Led upgrade project of Charles River IMS • Responsible for end-to-end testing and implementation of projects while taking multipleroles as a BA, QA, Team Lead and SME• Managed a team of analysts ensuring requirements and timelines are met with theproject charter• Design, develop and maintain systems processes and interfaces for various applications• Conduct training sessions for end-users, introducing new functionalities and workflows • Experienced working with various counter-parties, vendors and support to resolve issues and improve productivity• Perform root cause analysis for complex system issues involving front and back-endanalysis of databases and servers• Prepared, reviewed and maintained technical documentations for the upgrade, outlining new functionalities and structure of the system• Involved with interviewing candidates for new hires and educating new team memberson application and organization workflows• Trained new staff on all aspects of the CR IMS applications – UI interface, SQL database,FIX server and middle-tier servers - as SME of the IMS system• Monitor IT ticketing system to assign, analyze or resolve the issues appropriately• Work closely with the senior manager in prioritizing and design of new initiatives• Proficient in business analysis skills and tools such as use cases, data workflow diagram, infrastructure diagrams using MS Visio• Able to adapt well in an environment with multiple projects, tight timeless and changes

• Primary business system support for front office, trade desk, compliance and data team of multiple business application, mainly focused on Charles River IMS• Support system integration, business workflows, delivery projects and system related financial products• Collaborated with various departments in gathering business and functional requirements, creating business case, developing technical solution and test cases, • Conduct testing and deliver solutions for short-term projects• Understand and interpret business requirements to identify gaps and implement process improvement initiatives across the business improvement model• Maintain effective liaison between applications support, service desk and internal business clients on enhancements and fixes• Support daily operations of Incident, Problem, Service and Change Management; Analyze and trouble-shoot issues and inquiries• Retain strong interpersonal and organizational skills to coordinate tasks across all areas of business technology teams; Deriving solutions and facilitating communication with business clients and support staff

• Manage onboarding, transfers and offboarding of all employees; work closely with IT Service and infrastructure teams to ensure they are set up properly• Perform administrative tasks within various business systems, keeping track of licensing and assigning permissions in accordance with user roles and privileges• Responsible for working with audit personals ensuring systems are compliant with audit requirements• Coordinate and gather business requirements and system solutions between internal clients and IT support• Participated as a SME and Tester on obtaining a new ITIL system; involved in writing test cases and testing of the project• Develop and publish workflow documentation for standards and procedures

• Developed and prepared instructional materials and lesson plans to stimulate interest and participation of students learning English as a foreign language• Assessed students’ English abilities and obtained thorough knowledge of students' learning styles and needs• Flexible with unfamiliar operations and atmospheres while working in a foreign environment• Able to learn and adapt swiftly to a foreign culture and language in a short time• Responsible for all materials, planning and teaching for English camps in schools, targeting students in various ages groups

• Provided excellent customer service while processing high volume of transactions with great attention to detail and accuracy• Built and maintained relationships with potential and existing customers to optimize their banking experience• Able to identify and perform sales referrals, recommend appropriate bank services and products suitable for customers’ needs• Assisted in all clerical responsibilities within the bank• Demonstrated courtesy and professionalism at all times