As a seasoned automotive professional with over two decades of experience, I’ve honed my skills in technical support, automotive engineering, on-board diagnostics, and management. My career began with a strong foundation at the Landesfachschule des Kfz-Gewerbes Hessen, where I graduated as a Master Automotive Technician. Over the years, I’ve expanded my expertise through various international courses, becoming a highly experienced ECO Car Field Engineer and Quality Researcher, Rounded up additionally with Thermal Incident Analysis Skills.Currently, I serve as a European ECO Quality Engineer at Hyundai Motor Europe Regional Headquarter, where my focus is on Customer Satisfaction in ECO/EV technologies. Customer satisfaction is at the heart of everything we do. Our team and I are committed to improving the customer experience by ensuring our products meet the highest standards of quality and performance.I take pride in mentoring others, collaborating across teams, and delivering results that make a difference, while always keeping innovation and sustainability in mind. Through our dedication, we continuously strive to elevate Hyundai's brand reputation and exceed customer expectations in this rapidly evolving automotive landscape.