With over 18 years of healthcare leadership and consulting experience, I founded Evrie Partners to provide high-level strategic consulting and implementation services tailored to the unique needs of healthcare organizations. Our firm specializes in forming strategic partnerships that drive significant ROI by leveraging deep industry knowledge and experience with Epic systems. We focus on providing comprehensive guidance and seamless implementations that empower healthcare organizations to achieve their IT goals and optimize their operations from the start.

Executive leader focused on building Pivot Point's fastest growing business line, Managed Services. Created and built a dedicated service line focusing on Tier-1 Service Desk and Tier-2/3 Application and EHR support services. Managed all aspects of the business unit creation, including business development, infrastructure, hiring, and delivery quality management. Our division consistently scores among the highest in KLAS rankings, achieving the Best in KLAS: Managed IT Services award for 2023 and 2024, becoming the only firm to win the award in consecutive years.

Oversaw consulting practice focused on multi-platform expertise with over 500 consultants on billing in Epic, Cerner, and other leading EHRs. Responsible for developing quality and business development best practices focusing on consultative and solutions-oriented selling techniques contributing to over $20M in revenue growth.

♣ Lead project manager responsible for all project deliverables for Acumen’s largest and most complex clients♣ Managing deliverables across multiple cross-functional teams including Epic application analysts, interface developers, conversions and training♣ Developed standard implementation project plan used across all client installs as well as multiple other project management tools

♣ Consulting services focusing on Patient Access and Revenue Cycle implementations, affiliate roll outs and strategic projects♣ Specializing in developing reporting and analytical tools used to improve provider schedule capacity, referral management and appointment volumes♣ Expertise in developing processes to lower scheduling lead times, authorization turnaround times and third next available measurements

♣ Responsible for establishing and coordinating project initiatives across 40 specialty service lines to standardize referral management and processing♣ Created strategic roadmap for referral management and scheduling workflows to facilitate reduced turnaround times and improved patient throughput♣ Led core project team on planning, system build, testing and stakeholder validation efforts throughout the project lifecycle

♣ Lead Subject Matter Expert and Implementation Project Manager for Access and Resolute Professional Billing applications for unique Community Connect project targeting a rollout of 250+ Nephrology clinics across the United States♣ Coordinated all aspects of the Access and Revenue Cycle implementation efforts with Application, Testing, Training and Interfaces teams♣ Provided strategic direction and project planning to Acumen executive leadership to facilitate scalable and efficient rollouts of dozens of simultaneous implementations

♣ Led operational initiatives to improve scheduling throughput by focusing on orders and referrals management♣ Developed data sets and analytic tools to identify opportunities in increasing provider schedule capacity to improve appointment volumes♣ Provided strategic guidance on pre-visit and pre-authorization workflows along with associated build in redesign of workqueue logic and ownership♣ Assisted in future state workflow design as part of the transition to Cerner EMR

♣ Led key strategic project to extend Kaiser Permanente’s KP HealthConnect platform to three hospitals and multiple outpatient clinics at Maui Memorial Health System♣ Performed project planning, build, and change management tasks within an aggressive rollout timeline to align with core operational initiatives♣ Documented all project work, risks, and deliverables to meet state regulatory audit guidelines♣ Managed 15 consultants as Nordic Team Lead, ensuring all on-boarding, logistical and project-related tasks were completed on time♣ Communicated regularly with project leadership and stakeholders on statuses and project deliverables

♣ Experienced Consultant and Project Manager with over 11 years in the healthcare industry; former Epic employee with 10 years of Epic experience across multiple healthcare organizations♣ Established leader with experience managing major Epic implementation and Community Connect initiatives across multiple notable healthcare organizations♣ Conducted multiple strategic and optimization assessments for clients across the country♣ Assisted in development of multiple packaged solutions as part of expansion of strategic business lines♣ Completed Nordic Strategic Affiliate Management training, an internal course focused on the strategy, planning, implementation, and support of Epic extension projects using Nordic’s methodology and tools

♣ Led two comprehensive strategic assessment projects focusing on improvements to provider accessibility in order to reduce scheduling lead times and increase visit volumes♣ Formulated recommendations designed to improve provider accessibility by 10% and increase visit volumes by 6,000 per month♣ Performed targeted assessment of 21 individual specialties in order to identify areas of opportunity within each specialty♣ Identified opportunities to increase internal referral volumes in order to increase the number of consultations specialists are able to perform♣ Communicated regularly with CEO, CIO and other executive leaders with updates on progress and overall recommendations

♣ Led strategic referrals optimization project across nearly 300 clinics to improve management of internal and external referrals♣ Assessed current system design to identify opportunities to improve user satisfaction and efficiency through better use of workqueues and other management tools♣ Performed operational workflow design improvements through systems and process engineering methodologies♣ Partnered with Hospital Billing, Professional Billing and Claims teams to align key front end processes with billing and claim edit build to facilitate more efficient claims processing♣ Expanded reporting capabilities across the network to better track productivity and identify areas of opportunity

♣ Directed multifaceted Access to Care initiative designed to reduce approximately 33% patient attrition rates by implementing new scheduling policies and procedures and improving overall patient accessibility to care across the enterprise♣ Led Centralized Authorization project to improve process in which prior authorizations are obtained by centralizing over 100 staff and related workflows in order to reduce denials by $3M♣ Created new referrals workqueue infrastructure to facilitate efficient referrals and authorization processes♣ Developed comprehensive reporting toolkit to track provider utilization, accessibility and visit volumes in order to achieve maximum availability for patient scheduling♣ Identified opportunities to increase scheduling capacity which created 6,000 more available appointment slots leading to approximately $1M additional revenue per month and a 28% improvement in Third Next Available accessibility measurement♣ Led pilot of centralized authorization workflows focusing on Medical Imaging exams and achieved reduction in authorization turnaround times from 18.1 days to 5.8 days within six weeks♣ Provided direction on realignment of centralized call center into specialty-based scheduling pods to better handle the 150,000 monthly calls resulting in a 15% improvement in service levels and a 26% reduction in abandonment rate♣ Provided weekly and monthly updates to C-suite and College of Medicine Department Chairs

♣ Managed all project related tasks and deliverables for 10 analysts and consultants across the Patient Access and Revenue Cycle applications and maintained 1,500-line project plan♣ Organized and executed the appointment conversion for the big bang go-live where 400 staff manually converted 60,000 appointments in under two days♣ Planned and led cutover activities for over 100 staff to enter necessary ADT and clinical data on over 600 patients for an on-time Epic go-live♣ Developed plan for working down legacy system A/R following Epic go-live and worked with operational stakeholders to complete tasks two weeks ahead of schedule♣ Coordinated over 200 hours of integration efforts with Resolute Billing and Claims teams to ensure all billing critical items were routing to correct ownership areas♣ Led implementation of Patient Progression tools and processes which allowed organization to surpass pre- go-live patient throughput metrics within one month♣ Developed functionality to display critical patient throughput information that Epic has made standard in the 2014 release♣ Received the “Epic Rock Star” award from UAHN’s CEO in recognition of exemplary work done during the Epic project at the annual Leadership Development Institute

♣ Led team of six analysts and trainers implementing ADT, Prelude, and Cadence through all build and project-related tasks on affiliate rollout to two hospitals and 27 clinics♣ Directed and participated in all phases of implementation, including discovery, validation, build, testing, training, and go-live♣ Coordinated updates to functionality and workflows for 2010 Upgrade across two clients with high level of collaboration, all while simultaneously managing project tasks for Bellin Health Acute project♣ Directed workflow discussions and provided recommendations on creation and execution of centralized Care Access role to facilitate patient throughput at hospital♣ Led facility structure, provider, and conversion/cutover integrated areas for Acute project♣ Acted as integrated lead for printing and workstations; planned and led technical dress rehearsal♣ Developed multiple knowledge sharing tools to facilitate post-live transitions♣ Provided regular project status updates through weekly and monthly progress reports

♣ Simultaneously managed three projects with combined budgets of over $4M that focused on strategic and technical updates to eight core commercial lines of business♣ Directed project tasks and deliverables across ten functional teams involving over 50 people through defined project management methodologies and tools♣ Led successful implementation of new Cyber & Security Incident product line with projected premiums of over $2M by 2013♣ Directed comprehensive assessment of Employee Group Benefits product line to determine strategic direction

♣ Simultaneously led two full implementations of ADT/Prelude with budgets of $2.5M and $2.2M♣ Managed two teams of 11 customer resources while partnering closely with client to design functionality and customization♣ Successfully led on-time and on-budget $1.9M ADT portion of enterprise-wide project for 14-hospital, $2.5-billion health care system♣ Led organization of over 2,000 employees within implementation services, technical services, research and development, and quality assurance divisions into 350 cross-functional workgroups called pods, with specific focus on workflow and strategy topic ownership♣ Assisted with development of BluePrints application designed to document customer decisions based on over 5,000 implementation-related questions developed by each pod