Alexander Palazzo

Alexander Palazzo Email and Phone Number

Qualified Technical Support Specialist with over 5 years of Desktop Support and customer service experience. @ uTest
framingham, massachusetts, united states
Alexander Palazzo's Location
Smithfield, Rhode Island, United States, United States
About Alexander Palazzo

Qualified Technical Support Specialist with over 5 years of Desktop Support and customer service experience. Provides comprehensive software support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues. Delivers Tier 2 and 3 software support.

Alexander Palazzo's Current Company Details
uTest

Utest

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Qualified Technical Support Specialist with over 5 years of Desktop Support and customer service experience.
framingham, massachusetts, united states
Website:
utest.com
Employees:
2654
Alexander Palazzo Work Experience Details
  • Utest
    Freelance Software Tester
    Utest Jul 2013 - Present
    Rhode Island, United States
    Be a team leader and help with IOS Apps issuesSoftware Testing while writing up bug and vulnerability reports before deadline
  • African Alliance Of Rhode Island
    Farm Manager Assistant
    African Alliance Of Rhode Island Apr 2022 - Present
    Johnston, Rhode Island, United States
    Plant vegetable Seeds to harvest, cultivating, watering, irrigation infrastructure maintenance and landscaping
  • Robert Half Contract With Citizens Bank
    Technical Support Specialist
    Robert Half Contract With Citizens Bank Oct 2016 - Mar 2017
    Cranston, Rhode Island, United States
    Attention to Detail, Customer Service, Oral Communication and Problem SolvingLead and manage a team of 4 Deployment Techs and Delegate assigned duties Ensure the functionality of all the Lenovo Windows 7 Laptops Follow policies and standards as described in the corporate IT SLALarge scale PC Deployment/Roll out; In-house on Laptop with Window 7 installs to end usersMaintained confidentiality and discretion when working with sensitive materialsSoftware troubleshooting, Configuring network Printers, Peripherals and Dual monitors SetupRefreshed/replaced software for 500+ devices from Windows XP to 7 on time
  • Rhode Island College
    Student Technical Support Specialist
    Rhode Island College Oct 2013 - Apr 2016
    Providence, Rhode Island, United States
    Attention to Detail, Customer Service, Oral Communication and Problem SolvingContinually updated personal knowledge of computing operating systems and softwareCompleted all projects ahead of schedule while also handling the ticketing system Maintained confidentiality and discretion when working with passworded or sensitive materialsResponded to student and staff requests for technical assistance in person via walk in and via phone for the following technologies: Windows and Mac OS based end points (Laptops Desktops and MacBook’s) Tablets & Smartphones (IOS & Android) and Microsoft Office 365Supported 250+ user desktop and laptops in a Windows 7 environment

Alexander Palazzo Education Details

Frequently Asked Questions about Alexander Palazzo

What company does Alexander Palazzo work for?

Alexander Palazzo works for Utest

What is Alexander Palazzo's role at the current company?

Alexander Palazzo's current role is Qualified Technical Support Specialist with over 5 years of Desktop Support and customer service experience..

What schools did Alexander Palazzo attend?

Alexander Palazzo attended Rhode Island College, Davies Career-Tech High School.

Who are Alexander Palazzo's colleagues?

Alexander Palazzo's colleagues are Anna Jaśkiewicz, Artem A., Aleksey Scherbakov, Ajay Kumar, Francisco Botello, Kolapo Jeje, Eliut Chirinos.

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