Ashutosh Palia Email & Phone Number

Naperville

• Created custom applications on ServiceNow platform in the GRC (Governance risk compliance) module for the risk, compliance and audit management which helped compliance experts to be more effective and well organized• Planned, Designed, and Developed the migration from legacy ITSM systems (HPSM) and GRC modules(archer) to SNow (Cloud)• Created intuitive, seamless and meaningful experiences for the user using ServiceNow flow designer, workflows, and dashboards• Provided real-time visibility to the customers by creating reports and dashboards on SaaS platform (ServiceNow) for continuous monitoring, resulting in the prevention of fraud and information security risks• Ensured the latest release of ServiceNow application is implemented in a timely manner with minimal disruption to IT operations• Designed, developed, and implemented workflows, UI Policies, business rules, and fix scripts on ServiceNow based on client needs• Created the user-friendly forms, related lists, related links, and lists using UI actions, UI policies and client scripts• Processed the server-side data by utilizing scripts like business rules, schedule jobs, and the script includes• Worked closely with the Snowflake team to power all the data for tableau reports from Snowflake to the table reports• Worked on implementation and maintenance of CMDB and Asset management• Created the email notifications based on the needs of the customers using mail scripts in ServiceNow• Restricted the user access by creating Access Control Logics (ACL) to ensure system security for the modules• Integrated ServiceNow with third party applications using SOAP, REST web services, WSDL, and transform maps• Performed code migration between different environments like a sandbox, testing, and production• Involved in the requirement gathering sessions with the client and created the specification documents (technical and functional)

Greater Chicago Area

• Assisted professor with the coursework, prepared cloud-computing based assignments for the students and organized AWS workshops

Bangalore

•Designed and developed forms and lists on the ServiceNow platform based on the requirement of the client• Created workflows for incident management, change management, service requests, and SLAs• Designed and developed automated regression test scripts using Python, and Bash shell scripting in a Linux environment • Analyzed the system performance by running reports on-demand or on scheduled bases • Worked on integrating multiple APIs for wireless products using agile methodology throughout the project• Developed custom scripts to extract and load data and validated the data schema before database load• Streamlined 11n certification tests from 5 days to 4 days• Worked in an agile team environment and daily scrum meetings• Maintained and updated testbeds for 11ac, 11n, PMF, WPA2, and WPS2.0 testing on a TCP/IP network according to the latest Wi-Fi Alliance specifications• Collaborated with the client-side teams for the streamline certification to provide faster time-to-market Wi-certified products• Performed end to end network analysis by writing Python scripts on TCP dump logs and producing reports• Mentored, trained and motivated junior members of the team in various wireless network programs

Master Of Science (M.S.), Computer Science, 3.5

Bachelor’S Degree, Computer Science, 7.721

Activities and Societies: Computer Society of India

Non-Medical, Primary School | Secondary School | High School