Anya Palisch Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Scaling a fast paced, knowledgable implementation team that goes above and beyond for our customers!

San Francisco, California, Us

Started both a Customer Success and Implementation team from scratch, from 0-10 real quick.

San Francisco, Us

- Oversaw a customer success team with a book of business that grew from half a million to 2 million dollars in annual recurring revenue in a single year, mainly in the mid market to small enterprise segment. - Managed customers from pre-sale to implementation and through to ongoing relationship as a consultant and advisor to their teams. - Worked in a cross functional capacity with marketing, product, engineering, and sales to rapidly grow Truly's product to serve upmarket customers, drastically increasing average contract value and expanding our existing customer base by 40% naturally.

San Francisco, Ca, Us

- Oversaw a customer book of business of over half a million dollars in ARR, mainly in the mid market to small enterprise segment. - Managed all product release and product marketing communication across Sendbloom's entire customer base, including webinars, blog posts, help center, and email communication. - Developed and executed a trial and proof of concept process with sales that resulted in a nearly 100% conversation rate of prospective customers.

San Francisco, California, Us

- Owned implementation process from start to finish and provided an amazing experience for the client - Assisted clients with Zenefits product integration and guidance over phone and webinar - Led and participated in product or process discussions, trainings, and focus groups; provided constructive feedback for innovation and improvement- Led projects in Implementation, was a go-to person for internal collaboration opportunities at Zenefits- Set and executed project plans for ongoing projects and personal initiatives- Contributed to internal sharing platforms to improve organizational knowledge transfer- Acted in a mentorship capacity to more junior team members

San Francisco, California, Us

- Owned implementation process from start to finish and provided an amazing experience for the client - Assisted clients with Zenefits product integration and guidance over phone and webinar- Master investigator who helped troubleshoot when product and insurance discrepancies arose- Managed client and project expectations simultaneously- Performed detailed audits of insurance and health enrollments in sensitive timeframes to ensure accuracy and credibility- Set and executed project plans for ongoing projects and personal initiatives

Chicago, Il, Us

- Served as product owner for a proprietary web based enrollment tool, regularly meeting with the development team to identify possible system enhancements, test new functionality, create project plans, and ensure timely completion of new development. - Held training sessions on using Allied’s web enrollment tool for both clients and internal team members. - Reviewed all existing technical documentation for accuracy and created comprehensive operational document for the eligibility technology department. - Acted as a technical resource on multiple process improvement projects.

Chicago, Illinois, Us

- Worked with a large project team to implement an online enrollment and medical benefit management system for one of the US’s most successful private healthcare exchanges.- Manipulated large amounts of data to create reports that could update our client on business performance, progress toward enrollment goals, and forecast future enrollment.- Created presentations and training sessions for junior and senior employees, client contacts, and customers. - Gained great knowledge of employer health benefit administration, project implementation lifecycles, software product management, and ongoing client maintenance and satisfaction.

Downers Grove, Illinois, Us

- Used Amazon analytics to identify best-selling items and target marketing efforts as well as anticipate prod-uct demand. - Wrote, edited, and updated online product descriptions and reviews for a major kitchenware producer. - Coordinated with representatives at Amazon.com to create “A+ Product Reviews” for products from a variety of World Kitchen’s brands.

- Worked in property and casualty insurance on both underwriting and actuarial projects. - Identified currently insured parties at great risk for catastrophic loss and used the data to create predictive models by querying a SQL server database and working with advanced data mining techniques. - Pulled major competitor insurance models and created competitive Tower insurance products that would fit new marketplaces as part of a nationwide expansion.

Bachelor Of Arts (B.A.), Political Science

Hs Diploma