Abhishek Pandey Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Techno-Management leader - developed next-gen AWS based serverless framework for the call center based software product line known as InContact platform. Platforms are AWS cloud based, cognitive, multi-tenant and.
• Played multiple roles of a Functional Lead, Designer and Architect for multiple releases.
• Working with Product Management & QA for product roadmap, release planning, high level to low level architectural design, task allocations, release planning & execution and finally deployments interacting with DevOps.
• Interacted with consulting, professional services and customer for priority production issues and queries.
• Worked with cross functional teams and consumer teams of storage for interaction contract and planning

Pune Area, India

• As an Architect and a Designer, developed next-gen platform for the BMC Remedy product line
• The platforms are ITSM cloud based, cognitive, multi-tenant and containerized which can scale up with zero down time.
• Playing multiple roles of a Full Stack Developer, DevOps engineer and Lead for the various product lines.
• Interact with consulting, professional services and customer for priority production issues and queries.
• Working on multiple POCs to evaluate different technologies and framework for new product development.

Pune Area, India

• Owning technical delivery
• Providing Technical Leadership to the BMC Remedy Midtier R&D team to design, develop and productize many enhancements and performance improvements
• Involved actively in defect fixes, hotfixes, reviews, resolving customer issues and escalations, documentation, etc.
• Design and implementation of Remedy web application platform (on which multiple product works)

• As a Designer and product lead, developed product related to assets management domain from inception.
• Understanding and analyzing the Business & System Requirements and designing the Business Process
• Preparing design documents and perform multiple POCs during inception of the project.
• Perform functional and technical feasibility of different technology.
• Creating the process flow model using IPP(Workflow Engine) which integrate and communicate it with different applications such as Java, J2EE, JMS, Drools, Spring beans, Web Services.

Pune Area, India

• As a Senior Developer and Designer, developed and supported product related to Talent Management domain.
• Responsible for the Knowledge Management platform that served as the base for world’s no. 1 Learning Management System serving 50% of fortune 500 companies.
• Build the learning content catalog, subscription and delivery systems while supporting various industry standards like AICC, IMS, SCORM that provide re-usability of learning content and provide adaptive learning.
• Solved complex customer problems and provided consulting on building adaptive learning content to prestigious clients like Bank of America, US Army.
• Lead of sustenance engineering team, responsible for delivering customer feedback changes and requests for enhancements as patches and service packs.

Pune Area, India

• Solved complex customer problems and provided consulting on building adaptive learning content to prestigious clients like Bank of America, US Army.
• Lead of sustenance engineering team, responsible for delivering customer feedback changes and requests for enhancements as patches and service packs.

Msait, Information Technology

Bachelor Of Information Technology And Computer Science, Computer Science