• Provide high level of personalised customer service with attention to details, handling over approximately 20-40 business class passengers per flight while upholding safety standard protocols.• Proven record of high level of customer satisfaction by passengers' written, emailed compliments and ratings via sms which results in a band A (top 10%) rank for the 2022/2023 financial year's annual appraisal report endorsed by supervisors.• Proven ability to work in a fast pace environment with colleagues from different backgrounds• Demonstrate exceptional interpersonal and communication skills, effectively addressing passenger inquiries, resolving conflicts, and ensuring a positive in-flight experience.• Tactful and diplomatic while engaging with passengers to effectively handle in-flight disturbances and conflicts.• Mentor new cabin crew members, fostering a supportive and motivated team environment, leading to a 95% excellent service rating based on 2022 Voice-of-Customer SMS ratings.

Assisted in the processing of passport and visa applications and in the provision of other consular services to 0ver 100 Thai citizens living in Austria, Slovakia and Slovenia.Collaborated with the Embassy on various day-to-day tasks, including planning and executing high-level visits and events, as well as developing communication and community engagement strategies.Actively participated in and prepared reports in both Thai and English for two United Nations conferences on the effective implementation of the Comprehensive Nuclear-Test-Ban Treaty (CTBT).Played a key role in promoting Thailand's image campaign in Vienna, engaging with over 300 guests and contributing to public relations and cultural awareness efforts.Conducted research, analysis, and translation of information related to bilateral relations between Thailand and the Republic of Austria, the Slovak Republic, and the Republic of Slovenia, disseminating this information on various online platforms, including the official website and social media.