Artem Parakhin Email & Phone Number

- Linux Administration;- Scripting: Bash, Python;- Management of a kubernetes cluster;- Management of company-specific on-premise apps and software;- Managing infrastructure as code with Ansible / Terraform;- Monitoring with Zabbix, creation of queries, metrics, templates and alerts;- Creation and management of a PostgreSQL cluster, Cassandra cluster;- Gitlab CI/CD;- Creating docker images;- Enhancing Fault Tolerance and Reliability of Supportive Systems.

- User support in HelpDesk and Atlassian Jira;- Incident registration and preparation of requests for the next levels of technical support;- Creating instructions in MS Office for users and Atlassian Confluence for the technical support department;- Adding/removing users, setting access rights in Active Directory and Administrator's APM;- Writing simple queries in MySQL and PostgreSQL;- Training new employees.Achievements:- Expanded the knowledge base by more than 30%, significantly reducing the time for handling user inquiries;- During the increase in the number of projects for maintenance, participated in the department's scaling efforts and trained more than 10 employees in the necessary skills for their roles.