Aparna Pathak Email and Phone Number

• Provide assistance to the Cisco Ironport installed networks. This includes troubleshooting the networks belonging to Enterprise level customers.• Monitor the WSA’s policies and Debug/logs Analysis for Complex Issues.• The work structure is based on online/on call queries opened by Cisco customers and providing them real time assistance and also through emails.• Troubleshooting steps also include configuration check, lab recreates and traces analysis. At times, if customer wants to… Show more • Provide assistance to the Cisco Ironport installed networks. This includes troubleshooting the networks belonging to Enterprise level customers.• Monitor the WSA’s policies and Debug/logs Analysis for Complex Issues.• The work structure is based on online/on call queries opened by Cisco customers and providing them real time assistance and also through emails.• Troubleshooting steps also include configuration check, lab recreates and traces analysis. At times, if customer wants to modify the default behaviour of a Cisco device, contact Cisco Developers and get the codes modified.• Collaboration with Local Admin Teams and Specialized Teams handling complex keywords and technologies.• Working knowledge of https proxy, Web Reputation Analysis, authentication and various related issues.• Providing real time network troubleshooting services to customers worldwide on P1 / network down situations.• Recognized as outstanding performer twice in Q1 and Q2 FY 2017. Show less