AHANA by TORAJAMELO, is new mission driven, B2B and B2C, "multi-brand showcase" where we are creating an online and offline platform for authentic, eco-focussed, and sustainable businesses across Indonesia.check us out at ahana.co

TORAJAMELO is an inclusive women-led impact business and we work with women-led weaving and artisan communities across Indonesia (focussed Sulawesi, NTT, and West Timor). My focus is to steer TORAJAMELO in its new avatar while we continue to act as catalysts for systemic change at the grassroots level and support environmental, social, and cultural sustainability in Indonesia. We are a "business with a purpose" and our aim is to continue to work on a sustainable, community based and scalable business model.

As an Advisor to TORAJAMELO which works with weaving communities around Indonesia (focussed around Sulawesi), my strong focus is on helping the team to not lose sight of the fact that we are acting as catalysts for systemic change at the ground level for the weavers and artisans so that they create sustainable and scalable business model.

A boutique Investment and Advisory Firm focused on early stage plant-based businesses in the Indian subcontinent. We take a phased approach in our investments and advisory services and seek inquiries and/or source idea/pre-seed stage plant-based businessesCombining our expertise of Strategic direction setting, Operations, Financial management, Food, Nutrition, Health and Fitness, we offer advisory, and investment support to plant-based businesses based in Indian subcontinent to scale and sustain​Along with financial returns (clear path to profitability), our thesis is to ensure there is impact creation and a strong sustainability focus in all the deals we undertake.

Working with the Founder of Colorss to plan next steps to increase our impact across other cities in India. Define the overall direction.

Appointed as a Fellow for 2 year term with RaiSE Singapore to support and guide Singapore and SEA based Social Enterprises

A transformational leadership program that (virtually) gathers Global Fellows - social impact leaders - solving some of the world’s most intractable problems

Advisory role where I helped Operations team to select the right partners and in helping them craft processes that lead them to deliver long term merchant/customer satisfaction.

We catalyse positive change for learners, society, and nature

Heading the ecosystem of 3PL partners for end to end last mile coverage across all services for Lazada in entire Indonesian archipelago.Turned Indonesian team around to be the leading one amongst all 6 countries that Lazada operates in.

As the COO and Sales Mentor, I manage Key engagements with external stakeholders, partner social enterprises, oversee day to day operations and also drive the sales team towards growth through lead prospecting and conversions for our partner enterprises.

Heading Business Development, Distribution strategy, Sales, Marketing and everything else that will make us work better with our customers.We at "Superlative Foods" are powered by Passion and our belief that healthy food can be functional, tasty and should be accessible to all. We manufacture for major distributers and food companies from scratch in our factory in Singapore.

Heading Sales and business development in Singapore for DHL eCommerce. Leading e-Commerce Fulfillment project for DHL eCommerce Singapore. • Build and manage sales team that takes care of cross-border shipping requirements of Singapore based customers across all verticals. • Feedback on requirements to improve and innovate on product detailing, sales collaterals, pipeline management and development of solutions for the Singapore eCommerce sales team with Marketing and Sales support team.• Develop and align the sales pipeline between the organization’s targeted growth and respective sales teams. • Performance Management and coaching of Sales Team towards achievement of targets

• Build and manage regional and local sales for end-to-end e-commerce Solutions across various verticals in Asia Pacific. • Drive actions and initiatives to improve and innovate on product detailing, sales collaterals, pipeline management and development of solutions for the direct eCommerce sales team• Develop and align the sales pipeline between the organization’s targeted growth and respective sales teams. • Work closely with Regional Account Managers across Asia Pacific on appropriate actions to win new customers• Create best in class processes and communication initiatives for customer on-boarding, improve existing and future processes for the eCommerce Solutions and monitor revenue streams • Ensure that all tasks and duties are aligned among relevant stakeholders within the DPDHL group and selected third parties. Own and create appropriate response mechanism for customers’ complaints and grievance escalation process, drive customer engagement and satisfaction across Asia Pacific operations of DHL eCommerce Solutions

• The Head of Global Program Management, is responsible for management of programs and drive process alignment of Global Key Account Customers of the DHL eCommerce group globally.• With focus on improving existing processes with customers, act as a key interface between the customer and all operational and customer service stakeholders• Act as a central point of contact or cross business activity, in particular Cross Business Unit collaboration. • A key function is to monitor and manage the agreed service levels, KPIs reports and service metrics and take actions to improve them or step in, in case of major service interruptions

• To program manage complex express solutions for Global and Multinational customers on a day-to-day basis to ensure that performance targets are met across Manufacturing, Automotive, Life Sciences, Technology and e-Commerce verticals• Manage program change and drive process alignment across Asia Pacific and Emerging Markets countries - Australia, China, Korea, Japan, Singapore, South Africa amongst others.• Provide continuous improvement suggestions to the customers by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis.• Create opportunities to grow the account regionally or globally• Develop Regional Program Support for Life Sciences and Health care vertical across Asia Pacific.

Lead the geographic profitable deployment and management of DHL Express solutions amongst the GCS/MNC/NC accounts in the geographical area of Delhi and NCR through an active co-ordination with internal (Indian and Regional) stake-holders.• Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals• Build and maintain executive relationships within the designated GCS/MNC customer accounts• Lead and manage customer presentations and proposals• Establish clear understanding of customer expectations and requirements• Provide customer oriented service at all times relating to specific sales and customer expectation issues• Plan & co-ordinate activities and programmes to retain and develop sustaining sales revenue• Develop and manage after sales strategy for each of the designated account customers

Manager of a team network ops team:- Communication between DHL locations across the globe and managed internal customers/day-to-day flight and airline management/ manifesting/shipment monitoring/billing/administration. - Standard operating procedures and methods to achieve optimum service and cost performance; participation in gateway quality policy and initiatives - Business acquisition process and provide after sales support as required.- Tracing service for the network and interface with local country Sales / Customer Service on service problems.Notable projects: In addition to the role of a Line manager, I also managed 2 major projects DHL India Operations team:- An internal performance improvement campaign for air operations employees - "Deliver with Pride".- An initiative to improve customer relationships across DHL India Sales and Operations teams - "Brickwall Wave II".Other notable projects:- Six Sigma Green Belt project titled - "Improving network communication between India and other network gateways". - Revision of Service Level Agreements between DHL Operations and Sales Teams. - Handbooks for Sales team that detailed Operations processes - Planning and implementation of Customs College project for DHL Express India. - Planning and execution of Graduate Recruitment Program for DHL India Operations.

Head the planning phase of the formal clearance project in India. Worked on PRINCE 2 - Project management methodology to plan the roll-out across DHL India. This project involved working cohesively with cross functional teams and with team members across India. As the initiative involved financial acquisition of a subsidiary a business proposal was worked upon and submitted to the DHL global board for approval.