• Manage multiple client cases and key point of contact to handle critical requests daily.• Ensure planning and monitoring are in place for the effective and efficient execution of various project activities.• Overseeing the change control, issue resolution process and ensuring teams adhere to standards and timescales.• Continually assessing and managing risk and issues logs, support implementing appropriate mitigation strategies.• Documenting and challenging existing processes and driving process improvements,• Assisting banking staff with handling customers' requests in a timely manner. • Building and maintaining good relationships and rapport with customers by using best banking practices and policies.• Identifying, and recommending methods for improving financial administration. • Work to ensure cross-team collaboration and adoption of best practices. • Performing all tasks in compliance with banking policies and procedures and maintaining confidentiality of customer information.

• Support managing department budget preparation, and projecting forecast.• Responsible for managing customer database, processing, and filling key customer artifacts.• Ensure completeness and accuracy of customer information in the database.• Creating and managing detailed processes and system documentation.• Contributed to the continuous improvement of processes and workflows. • Support designing, implementing, and monitoring new programs to attract new customers, and preparing goals and objectives.• Identified and escalated customer issues and ensured their resolutions in a timely manner.• Performed other administrative duties such as filling, scanning, and indexing, scheduling meetings and appointments, documenting workflow procedures, and generating reports.

• Responsible for the evaluating product cycle, quality checks, and conformance of products to quality standards.• Manage supplier specification & invoice documents.• Data analysis using statistical tools and techniques, reporting.• Inventory management and reporting• Implement market research and analysis