Author online Help using Typora, a Markdown editor, for new topics and topic maintenance. Continuously review and monitor company website and Help portal to improve their content and usability. Collaborate with Principal Content Advisor, Project Manager, and other key stakeholders to understand requirements and align technical documentation with organizational goals.

Created role-based user guides for an HR management app using the DITA framework. As the sole technical writer, researched and documented all aspects of the app's functionality, annotated related screenshots, validated swimlane process maps, and integrated final content into comprehensive user documentation. Oversaw the entire documentation workflow, ensuring content exceeded client expectations by organizing technical reviews and maintaining schedules.

Streamlined HR operations by creating efficient documentation that reduced onboarding time by 40% and significantly boosted employee satisfaction. In Gusto, managed comprehensive HR transactions including onboarding, offboarding, benefits enrollment, I-9 verifications, and ensured strict adherence to regulatory guidelines. Coordinated state tax and unemployment registrations across multiple states and collaborated on the development of robust sick leave and PTO policies within Gusto. Additionally, took charge of background checks and adeptly resolved vendor issues with Checkr, ensuring seamless processes and compliance throughout.

Authored and designed 12 guides for a large retail company, enabling user navigation of ITSM portal. As sole writer, analyzed project requirements, documented workflows, captured screenshots, managed deadlines, and delivered final content.

Earned certificates in Technical Writing and XML Writing and strengthened skills by developing diverse writing samples and creating user guides in PDF and HTML formats using DITA map files. Gained hands-on experience in Madcap Flare and Oxygen XML Author through coursework and practical experience.

Co-led referral process project with System & Processes team, developed five Employee Referral templates and managed ServiceNow Employee Referral tickets. Enhanced referral process within the Onboarding and Systems & Processes Center of Excellence (CoE) teams, reviewed and improved Insider Referral FAQ page, reducing ServiceNow ticket volume. Collaborated with the Talent Enablement and HRIS teams to integrate Rooster with Workday, optimizing settings, data analysis, and template creation for improved efficiency. Updated 20 communication templates in Rooster, improving candidate response time by 40%. Supported candidate help mailbox, scheduled interviews, assisted with domestic relocation requests, and reviewed background checks. Maintained employee and candidate data in compliance with regulatory guidelines and completed HR transactions in Workday.

Collaborated and launched a new Mentoring Program within the Talent Acquisition team, pairing mentors and mentees for guidance and knowledge transfer, achieving 100% satisfaction from the pilot program. Revised key training documents (Onboarding Guide, Travel Guidelines, Interview Scheduling Best Practices) to enhance onboarding and process efficiency. Improved customer experience by collaborating with recruiters, increasing interview feedback response rate by 50%. Coordinated interviews, assisted with travel arrangements, processed reimbursements, and managed initial domestic relocation and immigration requests. Acted as key contact for candidates, ensuring seamless onboarding by monitoring interview updates, resolving delays, and providing required documents. Maintained employee and candidate data in compliance with regulatory guidelines and completed HR transactions in Workday.