Nokia (Optus Account), Sydney, NSWITIL Maturity 4 uplift ProgramProvide project leadership, direction and guidance, ensuring successful project execution in-line with budget, contract and technical specifications and overall governance. Role reporting to initiative DirectorProject ManagingManage requirements gathering, solution design, software development and testing services- Service Level Management defining SLA’s and Service Request modules to manage user request, including 3rd party / vendor SLAs.- Efficient in planning, organizing, and evaluating end to end projects jointly performed by resources from multiple locations.Key Skills:Allocating resources, Project Planning & Scheduling, Budgeting,Critical thinking, Problem-solving, Adaptability, Stress management, Communication skills, Proficient in MS Office. The ability to build & lead teams, Delegation and staffing, Performance management, Vendor Management,Stakeholder Management

Managed the team efficiently to enhance customer experience and business operations.● Leading and developing a team of over 22 technology specialists operating across a variety ofdisciplines and geographies.● Providing proactive operational support to help in addressing inadequate service quality.● Managing various delivery models including internal and external projects across a number of locations.● Managing key projects, programmes and developing capacity to support sustainable operations.● Working closely with project managers and product owners, tracking progress providing updates.● Key stakeholder management across departments and locations ensuring delivery within plannedRe-engineering failing major project to re-launch including building and training teams.● Ensure open communication maintained with key stakeholders across business streams/senior management & partners.● Agile implementation to drive time to market and speed up the development run-rate across differentstream.● Ability to manage demand and fulfilment with predictability and early forecast.● Collaborated with project stakeholders, including developers, quality assurance team members and business analysts.● Audit the service management processes (Incident Management, Change Management, ProblemManagement)● Managed and drove all services through the adoption and implementation of ITIL processes and procedures

Developed strategy and support delivery model to support the introduction of new tools and processes in the organization.● Manage cross-functional project teams (IT, business, 3rd party vendors, etc.) in a matrix management framework● Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.● Facilitate change management and communication planning activities through project lifecycle● Drive regular forums to update business communities and steering committee on progress, status and issues● Foresee, manage, and raise appropriate visibility to risks and issues.● Driving resolution of any conflicts and escalating as needed to avoid roadblocks● Establishing standards for program management (monitoring and governance) including processes, appropriate project controls, methodologies, metrics, reporting, and tools to ensure the development and use of program/project management● Reviewed the outcomes of the Projects to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction.● Working closely with project team and product owners, tracking progress providing updates.● Key stakeholder management across departments and locations ensuring delivery within plannedcriteria.● Worked with Architects, Product Owners, Service and Engineers to understand the changesrequired to technically implement solutions.● Capable of working closely with development, QA and business teams to accomplish goals and exceed customer expectations. Pursuing a new professional challenge with room for career growth.● Contribute in help shaping the processes and governance around the Service Design and Transition framework.

Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.● Implemented use of testing tools to illustrate project features and requirements.● Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.● Identified and tracked defects with Jira and supported developers in resolving problems by completing additional tests.● Directed off-site teams completing integration tests to support successful product development stages and releases.● Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.