- Manage all day to day operational aspects of a 40 million dollar annual business of 15 locations.- Full responsibility and oversight of P&L for region and locations. - Direct all business and non-clinical aspects of dental services. Drive YoY revenue and profit growth. - Lead hiring, onboarding, development, and retention of Operation Managers and Associate Doctors. - Build strategic relationships with Owner Doctors, high potential dentists and managers to deliver the perfect patient experience. - Support associate doctors in making the transition to owner doctors. - Ensure successful integration of specialty services to drive revenue and profit growth. - Close follow up on revenue cycle; supporting operations managers in collecting from insurance and patient. - Effective coaching/training to improve the patient experience that creates new patient growth/continued care. - Execute marketing strategy within assigned region. - Orchestrated multiple community services projects with Habitat for Humanity, Special Olympics, and Dress for Success through the PDS Foundation.- Mentoring 15 direct reports. Supported over 190 indirect reports. - Collaborated with Human Resources to resolve employee concerns and issues.

- Manage all day to day operational aspects of a 38 million dollar annual business of 15 locations.- Full responsibility and oversight of P&L for region and locations. - Direct all business and non-clinical aspects of dental services. Drive YoY revenue and profit growth. - Lead hiring, onboarding, development, and retention of Operation Managers and Associate Doctors. - Build strategic relationships with Owner Doctors, high potential dentists and managers to deliver the perfect patient experience. - Support associate doctors in making the transition to owner doctors. - Ensure successful integration of specialty services to drive revenue and profit growth. - Close follow up on revenue cycle; supporting operations managers in collecting from insurance and patient. - Effective coaching/training to improve the patient experience that creates new patient growth/continued care. - Execute marketing strategy within assigned region. - Orchestrated multiple community services projects with Habitat for Humanity, Special Olympics, and Dress for Success through the PDS Foundation.- Mentoring 13 direct reports. Supported over 170 indirect reports. - Collaborated with Human Resources to resolve employee concerns and issues.

- Manage all day to day operational aspects of dental practice.- Provide feedback to doctor to help secure case closure and patient experience; with a focus on the doctor’s communication skills.- Provide feedback to dental staff with objective of providing superb patient experience. - Review monthly P&L statements for practice to insure profitability and positive business growth. - Understand dental insurance coding, billing, and rules to maximize collections for practice. - Implement the best operational practices to insure success. - Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences.- Develop, implement, and ensure adherence to office values based on the PDS “We Believe” statement in order to ensure that all team members continually focus on the Perfect Patient Experience so that every patient has a positive experience in the office.- Create an environment that facilitates a Patient For Life (PFL) environment. - Won National Denovo of the Month for entire company January 2016; won runner up for National Denovo for company in February 2016. - Hold regional record for month 1 revenue; also ranked #6 in entire organization for month 1.- Relocated from Houston to Louisiana to assist in leading opening of new region. - Certified front office trainer for company who can facilitate workshops as part of the training curriculum.- Responsible for facilitating recruitment activities for new region in Louisiana. - Support region as regional manager in training by performing various tasks when assigned.- Serve on a committee of the top 8 performing O.M.s out of 43 regional office managers.

- Manage all day to day operational aspects of a 3 million dollar annual business.- Increased KPIs (conversion by over 10%, customer data rendition by 30%).- Ranked #16 out of 175 stores in the region for Quarter 4 of year 2013. - Lead a team of 40+ employees including a sales management team of three others.- Created a cohesive shopping environment that focused on taking customers from shoppers to loyal fans of our brand. - Responsible for hiring, training, and developing a team to exceed in daily operations/sales.- Responsible for creating and maintaining a friendly shopping experience for customers. - Responsible for delivering target sales, increasing UPTs, average sales, and inventory management.- Manage P&L to ensure positive business growth.

- Drive sales through great guest experience.- Oversee daily store operations of business. - Reversed the trend of an under performing store to be ranked in the top 50 of the company. - Developed staff to achieve great sales results and to achieve the next level. - Maintained p&l standards for great bottom line results.- Supervise a staff of up to 15 employees. - Network and recruit individuals for management positions.- Train and develop new managers in the district.- Traveled district with regional manager in absence of the District Manager.- DMIT Program.