My role entails providing introductory information to new customers.Ensuring that customers are satisfied with products and services.Following up with clients to ensure that they are still satisfied with any purchases.Escalating queries and concerns.Working with the team and other departments to find appropriate solutions.Determining the quickest, most effective ways to answer a client's or customers questionsBooking, confirming and rescheduling customers appointments.

My Job entails Negotiating contracts and packages, Assist client with menu choices that suit best for their event, Manage event set up, tear down and follow-ups, Maintaining accurate records, Build and adhere to an event budget to avoid project overruns,Track event key performance areas and identify items to work on for future events, Sending broadcast emails for sales and marketing purposes

My job entailed Sales and Marketing of birthday packages, Taking clients through the booking and organizing birthday parties, Host birthday parties Assist kids’ in attractions, Birthday admin Work, Handling guest’s enquiries and customer service, decorations and party setups

My Job entailed being Head of Sales and Marketing, Content production Event Organizer (Field trips and engaging clients), Negotiating deals and contracts, Advert/commercial scripting, Radio promotions, Holding competitions & Events (Aliane Concert in Kenya, Jagua & Sauti Soul) Achievements: Radio Personality of the year 2014 Flamingo awards