Andrea Paulk Email & Phone Number

• Collaborate with community Board Members to enforce the communities’ legal documents, manage projects, and maintain upkeep of common areas to encourage community and preserve property values.
• Prepares and presents agendas, management reports, vendor bids, and board packets for monthly Board and homeowner meetings.
• Collaborate with representatives of the HOA and Board of Directors to determine management objectives for 10-15 Associations at one time.
• Plan project scope and obtain bids for all necessary services and projects such as roof replacement or lawn care maintenance. Track and control schedules, budget, and communications for projects.
• Regularly inspect the community to spot rule violations and verify contracted services are being provided.
• Assign and delegate tasks, monitor job progress and workflow, and complete performance review for assistance staff.

• Assist the Community Manager with all tasks related to the management of HOA communities and maintain open and efficient communication with all members of the community.
• Maintain communication and organization between the residents, the Board, and the Manager.
• Prepared and sent community mailings via mail and email.
• Regularly updated the community’s website with news and information about upcoming events
• Assisted with the operation of community amenities such as pool, clubhouse, tennis courts, etc.
• Processed homeowner applications and requests and submit to the appropriate vendor or committee as needed.

Durham, North Carolina, United States

• Responsible for the management, training, and development of all branch employees to ensure customer satisfaction and policy and procedure compliance.
• Coached, lead, and trained a team of 6 as well as all new employees for the Raleigh-Durham area.
• Monitored and controlled branch security procedures including access to the cash vault and monthly surprise audits of teller drawers.
• Ensured supply of office supplies and money for branch needs based on cash limits and business demands.
• Prepared work schedules, issued duty assignments, and approved vacation time for all branch staff.
• Performed human resource management, including interviews, administering disciplinary action, and processing employee reviews

• Often recognized by managers and teams for going above and beyond. Responsible for providing customer service by verifying customer identity and assisting them regarding all account information, inquiries and.
• Resolved customer complaints and escalate when needed.
• Counted and balanced drawer, ATM, and coin machine daily.
• Processed loan payments, deposits, withdrawals, cash checks, etc.

Virtual

• Maintained appointments/calendars by planning and scheduling meetings and open houses.
• Responded to clients and potential clients via telephone, email, and social media. The number of contracted clients increased by 15% in just 30 days.
• Helped to manage/update online listings information.
• Helped to update/maintain an online client information database.
• Purchased/Arranged for supplies needed

Morrisville, NC

• Answer multiline telephones
• Maintain logs/records of customer demographic
• Use computerized databases and basic office equipment to send and receive simple correspondence
• Set up and take down sales displays
• Handle cash and credit payments, balance drawer, and deposit money bag into safe
• Perform daily inventory/Receives inventory

Cary, NC

• Maintain at goal statistics for all performance metrics each month
• Follow all security procedures and measures
• Gathers information, researches/resolves inquiries and logs customer calls.
• Informs customers about services available and assesses customer needs
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Using a computerized system, responds to customer inquiries in a call center environment

Investigated previous research on the topic, developed research questions, and formulated surveys, conducted interviews, and created a summary of all findings as the leader of a three person team. Met with supervisor or emailed supervisor each week with updates on the research process.

Chapel Hill, NC

• Online/In book collection of plant data.
• Washed roots
• Prepared samples for assay
• Ground Plant Samples
• Put Aphids (insects) on plant leaves