Andrea Paulk Email & Phone Number

Collaborate with community Board Members to enforce the communities’ legal documents, manage projects, and maintain upkeep of common areas to encourage community and preserve property values. • Prepares and presents agendas, management reports, vendor bids, and board packets for monthly Board and homeowner meetings. • Collaborate with representatives of the HOA and Board of Directors to determine management objectives for 10-15 Associations at one time. • Plan project scope and obtain bids for all necessary services and projects such as roof replacement or lawn care maintenance. Track and control schedules, budget, and communications for projects.• Regularly inspect the community to spot rule violations and verify contracted services are being provided.• Assign and delegate tasks, monitor job progress and workflow, and complete performance review for assistance staff. • Develop budgets by analyzing and evaluating financial statements and accessing operational reports that establish historically and predict performance patterns. • Reduced homeowner delinquencies from an estimated $4,000 to less than $300 through effective and consistent communication with homeowners and close monitoring of the community’s finances.• Analyzed the high risk of condo building damage due to leaking water heaters and created a new policy and procedure to eliminate the risk, reducing the insurance deductible by $20,000.00

Assist the Community Manager with all tasks related to the management of HOA communities and maintain open and efficient communication with all members of the community. • Maintain communication and organization between the residents, the Board, and the Manager.• Prepared and sent community mailings via mail and email. • Regularly updated the community’s website with news and information about upcoming events• Assisted with the operation of community amenities such as pool, clubhouse, tennis courts, etc.• Processed homeowner applications and requests and submit to the appropriate vendor or committee as needed.• Assisted with special projects as needed. • Took meeting minutes. • Created and maintained databases using Microsoft excel and CINC. • Implemented a new system for accepting and approving clubhouse rental requests that reduced the average processing time from 6 days to 2 days.

Durham, North Carolina, United States

Responsible for the management, training, and development of all branch employees to ensure customer satisfaction and policy and procedure compliance. • Coached, lead, and trained a team of 6 as well as all new employees for the Raleigh-Durham area.• Monitored and controlled branch security procedures including access to the cash vault and monthly surprise audits of teller drawers.• Ensured supply of office supplies and money for branch needs based on cash limits and business demands.• Prepared work schedules, issued duty assignments, and approved vacation time for all branch staff.• Performed human resource management, including interviews, administering disciplinary action, and processing employee reviews• Managed incoming and outgoing mail, file cabinets, and overall teller-line organization. • Reviewed CIP files to make sure the file is complete and accurate before being submitted. • Organized/Lead presentations, team meetings, group outings, and community service projects (i.e. Toys for Tots, Community Day). • Prepared monthly financial reports using Microsoft Excel.

Often recognized by managers and teams for going above and beyond. Responsible for providing customer service by verifying customer identity and assisting them regarding all account information, inquiries and transactions in a friendly and professional manner• Resolved customer complaints and escalate when needed.• Counted and balanced drawer, ATM, and coin machine daily. • Processed loan payments, deposits, withdrawals, cash checks, etc.

Virtual

• Maintained appointments/calendars by planning and scheduling meetings and open houses.• Responded to clients and potential clients via telephone, email, and social media. The number of contracted clients increased by 15% in just 30 days. • Helped to manage/update online listings information. • Helped to update/maintain an online client information database. • Purchased/Arranged for supplies needed

Morrisville, Nc

•Answer multiline telephones•Maintain logs/records of customer demographic•Use computerized databases and basic office equipment to send and receive simple correspondence•Set up and take down sales displays•Handle cash and credit payments, balance drawer, and deposit money bag into safe •Perform daily inventory/Receives inventory•Administer superior customer service•Stock and maintain inventory•Close/Open the club when scheduled

Cary, Nc

•Maintain at goal statistics for all performance metrics each month•Follow all security procedures and measures•Gathers information, researches/resolves inquiries and logs customer calls.•Informs customers about services available and assesses customer needs•Responds to telephone inquiries and complaints using standard scripts and procedures •Using a computerized system, responds to customer inquiries in a call center environment

Investigated previous research on the topic, developed research questions, and formulated surveys, conducted interviews, and created a summary of all findings as the leader of a three person team. Met with supervisor or emailed supervisor each week with updates on the research process.

Chapel Hill, Nc

• Online/In book collection of plant data. • Washed roots• Prepared samples for assay• Ground Plant Samples• Put Aphids (insects) on plant leaves