• Managed a team of five field based Franchise Business Managers looking after over 1,500 independent self employed franchisees.• Wrote recruitment process including job descriptions and personal specifications and mentored Depot Managers through franchisee recruitment process.• Supported ongoing updates of contractual agreements and instructed new recruits on a one day course on due diligence and legal compliance.• Met with unsuccessful candidates to exit the business during the probation period. • Increased franchise percentage from 50% to 75% of total resulting in reduced borrowings of £3m and reduced employment liability by £4m.• Carried out Depot business reviews every six months with Area and Depot Managers to produce corrective action plans. Presented recommendations to franchisees. • Developed entire review process and carried out regular meetings with 200 franchisees. Promoted best practice and maintained a retention rate of 98% for successful franchisees. •Re-wrote Franchise Operations Manual and created training modules which were rolled out to 500 new franchisees. Modules included legal compliance, employment law, Health & Safety and sales strategy. • Developed a two-day training programme and delivered nationally to 190 Operational Managers covering the entire life cycle of a franchisee. • Attended quarterly Top 40 Manager meetings and appointed to various working groups to determine longer term business strategies. • Represented the company at the British Franchise Association conferences and regional forums and hold the BFA Qualified Franchise Professional status. • Supported corporate social responsibility activities including advice to charities offering franchise expertise, sponsored events and volunteering days in local schools. • Ensured Franchise Agreement compliance through tailored reporting.

• Managed 250 franchisees in the South West and South Wales. • Supported a further six field based Business Managers across the UK to promote best practice and troubleshoot issues. • Maintained Excel worksheets for all Business Managers to use with Franchisees for business plans, debt trackers and sales. Regularly updated with any changes to taxation, national insurance and VAT. • Controlled debt risk levels and achieved best performance across the entire of the UK and retained the entire network during period of uncertainty.

• Managed 30 independent milk companies and 180 milk round franchisees and achieved 10% growth in sales and 20% reduction in debt.• Negotiated mergers and acquisitions increasing market share by 20%.

• Grew franchise business in the South, South West, South Wales and Oxfordshire.• Converted all franchisees to a standard agreement.• Introduced Business Development Manager roles and delivered training package.• Introduced new delivery patterns which increased productivity by 40%.

• Managed all aspects of 14 retail depots in Dorset, Hampshire and the Isle of Wight.• Converted managed business to franchise model increasing profit by 10% pa.• Drove down wastage and bad debt from 2.5% to 0.5% of turnover.• Acted as Mentor to talented staff.