- Consulted for a European Bitcoin company in launching their Lightning Network API by advising on API design and developer experience, applying understanding of Bitcoin technology and API best practices in project delivery.- Wrote articles for a serverless SQL databases company focused on SQL best practices, performance, and reliability to improve their SEO and generate leads

- Owned creation and publishing of documentation for API releases while overseeing second technical writer and collaborating with partner engineers, product managers, and engineers.- Drove ad spend through faster onboarding and adoption of less used features by creating getting started and use case guides providing practical explanations of how LinkedIn APIs could achieve different integration use cases.- Defined technical implementation strategy for API documentation versioning to unblock launch of API versioning.- Improved partner satisfaction score by clearing a backlog of 70+ outstanding documentation improvement JIRAs.With intended career break plans cancelled due to COVID, invited back to LinkedIn, despite hiring freeze, in a contract role via Workforce Logiq.

- Teamed with engineering, product, and business development managing AdTech developers. This involved: * Owning technical relationships for strategic AdTech partnerships including HubSpot and Marketo. * Managing provisioning of API endpoints, OAuth scopes, and rate limits.- Onboarded new AdTech partners with a focus on reducing time to launch and building healthy API integrations.- Supported platform engineering team shutdown of legacy systems by managing multiple API deprecations and migrations impacting thousands of developers. This involved: * Coordinating internally and externally with technical and non-technical stakeholders to meet deadlines.- Ensured new API features and changes were well-designed and tested in preparation for release to partners.- Drove to completion previously stalled cross-functional project affecting multiple business lines to move API documentation to a new platform and shutdown of legacy platform. This included: * Leading end-to-end migration of content from a CMS to GitHub, reformatting content, and going live. * Overseeing writers refreshing content, reviewing updated content, and securing stakeholder sign-off.- Helped partner developers build integrations by responding to API and migration questions on Zendesk.- Freed up partner engineering to focus on higher impact work by training support team to own developer support.

- Collaborated with customer success and account managers on account renewal and growth serving as the technical subject matter expert for customers approaching contract renewal. This involved: * Communicating Recurly’s strengths and designing creative API workarounds to address objections.- Owned 17 VIP customer relationships providing white-glove API integration support. This involved: * Assisting customers with API workflows and creative solutions to meet custom requirements.- Drove three-fold invoice increase by convincing at-risk customer to stay and bring over their larger business line. - Unblocked multiple new large deals by designing architecture for custom ecommerce integrations with Shopify and supporting the sales team by providing technical expertise to overcome obstacles.- Partnered with team manager as designated technical lead, escalation point, and advisor for a team of seven.- Led solutions engineering team in scoping impact of incidents and performing cleanup. This further involved: * Creating scripts, tools, and documentation to efficiently resolve issues with billing and webhooks. * Managing client expectations on customer calls along with leadership and cross-functional stakeholders.

- Generated new professional service revenue streams. This included: * Developing a subscription import tool for bringing over subscriptions from other providers. * Writing Ruby and SQL scripts for performing custom subscription updates not supported by the API.- Complied with PCI standards while performing credit card imports for customers moving from other platforms.- Optimised API usage by auditing integrations, making recommendations, and writing integration guides.- Enabled time savings auditing customer integrations by building Rails application to automate creating one-page integration summaries pulling in data from server logs with Splunk and database records in MySQL.- Minimised business impact of billing issues caused by bugs and outages. This involved: * Identifying dropped transactions and double billing by analysing server logs and database records. * Creating scripts to retry billing or refund double billed end customers.

- Led data collection on 5K+ tech companies and products for market research product. This included: * Sourcing and managing web research and data entry specialists in the Philippines. * Creating scraping scripts in Ruby automating data collection.- Created content for company magazine and YouTube channel. This included: * Conducting interviews with founders and CEOs of 30 companies, including Twilio and AppDynamics. https://www.youtube.com/@digitalresearch5521/videos

Worked in Asia, splitting time between Tokyo and Shanghai offices, until Apr 2012, then worked remotely from USA. - Managed reseller partnerships with US companies looking to market and sell in Japan and China. This included: * Expanding product offering by securing strategic partnerships with Splunk, MuleSoft, and HubSpot. * Managing partner business operations for Adobe and Splunk in China. * Organising joint VCC-Adobe digital marketing seminars for 100+ people in Shanghai and Beijing.- Saved time and eliminated errors in payment reporting to Adobe by building Rails app to automate the process.

- Created small service business helping frequent flyers optimize mileage earning and redemption value - Secured affiliate partnerships with travel bloggers that increased weekly leads by 200%- Designed automated email marketing campaigns with AWeber and ActiveCampaign- Integrated Google Analytics and SessionCam into Wordpress site to analyze visitor activity

- Recommended credit exposure levels by analyzing financial and credit records of new and existing policyholders.- Researched and wrote 2 industry reviews on the jewelry and construction industries to advise on risk within these industries

- Processed daily ACH transfers.- Detected and stopped fraudulent transactions.- Analyzed historical chargeback trends.- Researched and recommended debt collection procedures.