Ashley Dowling Email and Phone Number
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Experienced Product Manager and Communications Director with a passion for bridging the gap between technology and human connection. For the past 13 years in Higher Education, I've cultivated a unique skill set that combines technical prowess with empathetic communication.At the heart of my approach is a commitment to clarity and understanding. I specialize in translating complex technical jargon into user-friendly language, ensuring that both users and stakeholders feel empowered and informed. Alongside this, I have a knack for creating captivating video tutorials that simplify the use of our web-based software, driving remarkable adoption rates for new features.In the office, you'll often find me accompanied by my faithful companion, Elliot, a charming Dalmatian Lab mix who's mastered the art of snoozing beside me while I tackle projects. His presence not only adds warmth to the workspace but also serves as a reminder of the importance of balance and companionship in our professional lives.My professional journey is marked by notable achievements, from breaking attendance records at client trainings to overseeing social media campaigns that catapulted website traffic by 350%. Noteworthy among these accomplishments is the successful migration of 300 clients from legacy software to our new web-based platform in just six months.Beyond the numbers, I take immense pride in nurturing talent and fostering a culture of innovation. Building an entire Communications department from scratch stands as a testament to my leadership and organizational abilities.I thrive on the opportunity to connect, collaborate, and create meaningful change. Let's embark on a journey together, where technology meets empathy, and where every challenge is an opportunity to make a difference.Connect with me, and let's explore how we can shape the future, one innovation at a time!
Financial Aid Services, Inc. & Genesis-Smss, Llc
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Product Manger / Director Of CommunicationsFinancial Aid Services, Inc. & Genesis-Smss, Llc Jul 2022 - PresentAs Communications Director and Product Manager, I guide a dynamic team in crafting impactful content across various channels, including websites, blogs, and social media. Through strategic workflow enhancements, such as implementing a 45-day advance campaign model using ClickUp, we've boosted productivity and efficiency.In my role as principal editor, I ensure that complex information is presented in user-friendly formats, making it easily digestible for our audience. Additionally, I take pride in driving employee engagement initiatives, revamping onboarding programs, and fostering a vibrant company culture.With a hands-on approach, I built our communications department from scratch, resulting in significant achievements including a 360% increase in social media followers and an 80% rise in internal engagement on platforms like SharePoint.Following our transition away from a marketing company, I led the adoption of SEO strategies, resulting in a remarkable 350% surge in organic web traffic. -
Product ManagerFinancial Aid Services, Inc. & Genesis-Smss, Llc Jul 2020 - PresentAs a forward-thinking Product Manager, I've driven impactful change through the implementation of innovative technology-driven workflows. With a focus on efficiency and optimization, I've achieved remarkable results, including a 93% reduction in project turnaround times and a significant 62% decrease in headcount for the organization's largest department.During my tenure at Financial Aid Services, I spearheaded initiatives to enhance engagement and efficiency. This included hosting highly attended live webinars and designing an effective web page filled with video tutorials. Additionally, I restructured internal software development workflows, successfully onboarding over 300 schools onto newly developed web-based software within an accelerated six-month timeframe.My product launches have consistently delivered value, with features replacing third-party services and garnering attention through compelling live demonstrations at conferences. Moreover, I've implemented development roadmaps to foster collaboration and communication while creating accessible resources like video tutorials and written manuals to support user understanding. -
Verification Specialist And Quality Assurance TesterFinancial Aid Services, Inc. & Genesis-Smss, Llc Oct 2017 - Jul 2020Salem, New HampshireAs a Verification Specialist, I calculated and scheduled Title IV funding for over 300 different term and clock hour schools across the United States. I collected and audited documentation required for the verification of a student's financial aid application in accordance with federal regulations. I was also responsible for creating test cases for product development, identifying and documenting bugs, errors, flaws and other issues within developed internal and external software applications. -
Senior Quality Control AnalystAmerican Student Assistance Nov 2016 - Sep 2017As a skilled performance analyst and quality assurance professional, I conducted audits to monitor and evaluate individual and departmental productivity. I excelled at identifying process gaps and opportunities for improvement, and I developed detailed performance reports to inform strategic decision-making. In addition, I possessed strong technical skills and experience as a systems administrator for internal quality assurance software. My ability to document business process flows and create effective training materials enabled me to drive positive change within my organization. As a contributing blog writer for the company's internal and external blog, I demonstrated a passion for sharing insights and thought leadership on key industry topics. -
Quality And Control AnalystAmerican Student Assistance Apr 2013 - Nov 2016Greater Boston AreaAs a Quality and Control analyst and training specialist, I conducted audits to monitor and evaluate associate productivity and performance. I excelled at creating detailed analysis reports, identifying trends, and recommending process improvements. I worked closely with department supervisors, managers, and trainers to design and implement enhancements to improve overall performance. My expertise in creating and editing training documents, manuals, and scripts played a crucial role in ensuring associate success. Additionally, I contributed as a blog writer for my company's internal website and external online community forum, providing associates with valuable tools and resources to achieve success. -
Counselor Specialist IiAmerican Student Assistance Feb 2012 - Apr 2013Greater Boston AreaAs a Counseling specialist, I offered support for individuals at various stages of the repayment process, including those in-school, in grace, early repayment, and all stages of delinquency and default. I excelled in researching and resolving exceptions to the repayment process, and possessed expertise in financial education content and repayment processes. Additionally, I mentored and trained new counselors, and provided technical support for my organization's interactive website for members. -
Shift LeaderPapa Ginos Feb 2007 - Feb 2012• Started off as a team member and worked way up to shift leader; entry level management, cooked pizza, grilled sandwiches, and cleaned store, while simultaneously taking orders, providing polite and efficient customer service, as well as run a team of people effectively
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Peer Writing TutorNew England College Sep 2010 - May 2011Read/edited college student papers, as well as helped students with writing assignments, reading, and essay building/ideas.
Ashley Dowling Skills
Ashley Dowling Education Details
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Summa Cum Laude -
Pinkerton AcademyHigh School Diploma
Frequently Asked Questions about Ashley Dowling
What company does Ashley Dowling work for?
Ashley Dowling works for Financial Aid Services, Inc. & Genesis-Smss, Llc
What is Ashley Dowling's role at the current company?
Ashley Dowling's current role is Strategic Product Manager | Communications Director | SaaS Innovation Driver | Workflow Optimization Expert | User-friendly Technical Translation.
What is Ashley Dowling's email address?
Ashley Dowling's email address is ad****@****ail.com
What schools did Ashley Dowling attend?
Ashley Dowling attended New England College, Pinkerton Academy.
What are some of Ashley Dowling's interests?
Ashley Dowling has interest in Civil Rights And Social Action, Education, Arts And Culture, Economic Empowerment.
What skills is Ashley Dowling known for?
Ashley Dowling has skills like Student Loans, Creative Writing, Research, Microsoft Word, Critical Thinking, Quality Assurance, Blogging, Writing, Powerpoint, Microsoft Excel, Journalism, Oral Communications.
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1georgiaorganics.org
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3uark.edu, nsf.gov, nsf.gov
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Ashley Dowling
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