Ashley Dowling Email & Phone Number

As Communications Director and Product Manager, I guide a dynamic team in crafting impactful content across various channels, including websites, blogs, and social media. Through strategic workflow enhancements, such as implementing a 45-day advance campaign model using ClickUp, we've boosted productivity and efficiency.In my role as principal editor, I ensure that complex information is presented in user-friendly formats, making it easily digestible for our audience. Additionally, I take pride in driving employee engagement initiatives, revamping onboarding programs, and fostering a vibrant company culture.With a hands-on approach, I built our communications department from scratch, resulting in significant achievements including a 360% increase in social media followers and an 80% rise in internal engagement on platforms like SharePoint.Following our transition away from a marketing company, I led the adoption of SEO strategies, resulting in a remarkable 350% surge in organic web traffic.

As a forward-thinking Product Manager, I've driven impactful change through the implementation of innovative technology-driven workflows. With a focus on efficiency and optimization, I've achieved remarkable results, including a 93% reduction in project turnaround times and a significant 62% decrease in headcount for the organization's largest department.During my tenure at Financial Aid Services, I spearheaded initiatives to enhance engagement and efficiency. This included hosting highly attended live webinars and designing an effective web page filled with video tutorials. Additionally, I restructured internal software development workflows, successfully onboarding over 300 schools onto newly developed web-based software within an accelerated six-month timeframe.My product launches have consistently delivered value, with features replacing third-party services and garnering attention through compelling live demonstrations at conferences. Moreover, I've implemented development roadmaps to foster collaboration and communication while creating accessible resources like video tutorials and written manuals to support user understanding.

Salem, New Hampshire

As a Verification Specialist, I calculated and scheduled Title IV funding for over 300 different term and clock hour schools across the United States. I collected and audited documentation required for the verification of a student's financial aid application in accordance with federal regulations. I was also responsible for creating test cases for product development, identifying and documenting bugs, errors, flaws and other issues within developed internal and external software applications.

As a skilled performance analyst and quality assurance professional, I conducted audits to monitor and evaluate individual and departmental productivity. I excelled at identifying process gaps and opportunities for improvement, and I developed detailed performance reports to inform strategic decision-making. In addition, I possessed strong technical skills and experience as a systems administrator for internal quality assurance software. My ability to document business process flows and create effective training materials enabled me to drive positive change within my organization. As a contributing blog writer for the company's internal and external blog, I demonstrated a passion for sharing insights and thought leadership on key industry topics.

Greater Boston Area

As a Quality and Control analyst and training specialist, I conducted audits to monitor and evaluate associate productivity and performance. I excelled at creating detailed analysis reports, identifying trends, and recommending process improvements. I worked closely with department supervisors, managers, and trainers to design and implement enhancements to improve overall performance. My expertise in creating and editing training documents, manuals, and scripts played a crucial role in ensuring associate success. Additionally, I contributed as a blog writer for my company's internal website and external online community forum, providing associates with valuable tools and resources to achieve success.

Greater Boston Area

As a Counseling specialist, I offered support for individuals at various stages of the repayment process, including those in-school, in grace, early repayment, and all stages of delinquency and default. I excelled in researching and resolving exceptions to the repayment process, and possessed expertise in financial education content and repayment processes. Additionally, I mentored and trained new counselors, and provided technical support for my organization's interactive website for members.

• Started off as a team member and worked way up to shift leader; entry level management, cooked pizza, grilled sandwiches, and cleaned store, while simultaneously taking orders, providing polite and efficient customer service, as well as run a team of people effectively

Read/edited college student papers, as well as helped students with writing assignments, reading, and essay building/ideas.

Bachelor'S Degree, Communications; Minor In Computer Information Systems, Summa Cum Laude

Activities and Societies: WNEC, The New Englander, The Henniker Review • Contributing writer for The New Englander: a student-run campus.

High School Diploma

Honor's English classes, and contributing writer for the newspaper, The Kaleidoscope, for three years.