The right person, the right job – the first time. Making a difference in people’s lives by providing exceptional service with honesty and integrity.Did you know? Bonney Staffing Center has earned Best of Staffing Client & Talent Awards. This award identifies the staffing industry’s elite leaders in service quality and proves their commitment to their client and talent experience.

Responsible for hiring, training and inspiring a high-performing team who achieves sales goals. Training associates and department managers in all areas of the store including customer service, product knowledge, merchandising and point of sale system. Duties also include managing payroll, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team accountable for upholding the company mission statement, standards, and policies.Achievements include:•Strong ability to establish rapport with customers, gain trust, and build repeat business as seen in store’s exceptional capture rate of 74% compared to company average of 67%, ranking us at the end of 2018 as 6th out of 77 stores.•Trained and coached to effective loss prevention and operational practices to maintain store inventory levels; ending 2018 at 0% shrink, ranked second in the company.

•Promoted to Assistant Manager after 2 weeks of working for the company.•Successfully trained and managed team members in multiple store locations.•Assist Store Team Leader in hiring, training, and mentoring associates, department managers, and other Managers In Training.•Developed, implemented, and monitored training materials targeted at Point of Sale, boosting product knowledge, merchandising, and utilizing GUEST customer service techniques.•Resolved customer and associate questions, issues, and complaints with professionalism.•Completed weekly schedules according to payroll budgets, sales goals, and events.•Built detailed weekly payroll recaps to evaluate business.

• Quickly became an expert in Clinique products, usages, and standards.• Worked as a team to meet sales goals, recruit new clients, and provide excellent customer service.• Listened to customer needs and preferences in private consultations, while making recommendations that met their needs.• Educated clients on skin care procedures, and products with expert product information.• Built and retained a strong client base with custom promotions, exceptional service, and regular follow ups.• Logged customer information in MyClient program to retain accurate purchase history.• Maintained merchandising standards on a daily basis.

• Answered central telephone system and directed calls accordingly.• Greeted clients and answered questions, in person and by telephone; and referred to the appropriate person or department.• Prepared outgoing mail; sorted and distributed incoming mail and office materials.• Composed interoffice correspondence, and provided accurate data entry of secure documents.