- Guides and addresses customer questions confidently in the swag brand voice while also helping resolve issues through multiple channels- Recommends alternatives to achieve mutually beneficial outcomes for both business and customer- Balance the needs of customer and business while driving loyalty and long-term value- Investigates inquiries by using appropriate tools and technology to reach a complete and accurate resolution as efficiently as possible- Processing customer refunds, shipments, and account adjustments- Collecting and analyzing customer information to help prepare customer service reports

- Greet and educate fans on venue policies and procedures- Respond to and address inquiries from guests- Resolve guest issues promptly and effectively- Assist ADA patrons to ensure accessibility and compliance- Deliver outstanding, world-class customer service- Provide supplementary support for event management and coordination- Supports a variety of events across athletic campuses, including football games, men's and women's basketball, commencements, tournaments, and other events organized by the Northwestern University Department of Athletics and Recreation.

- Assisted and coordinated services of golf operations staff such as range attendants, cart attendants, marshals, starters, etc. to ensure seamless and efficient service to members and guests takes place.- Interacted with Members and guests professionally, helping them with changes and last-minute requests as needed.- Provide customer support for the members and guests, allowing them to enjoy the Club amenities and activities.- Assisted golfers by loading bags, cleaning clubs, and preparing golfers for play ensuring all their needs are met and questions are answered.

- Responsible for sales of memberships - Greeted members and guests upon arrival- Assisted with operations and engaged with members and guests. - Ensured fitness areas are organized and clean for patrons. - Worked closely with personal trainers, fitness instructors, and customer service representatives to provide customer service to members and guests.

- Maintained the day-to-day operations of the golf shop, which includes checking in golfers; assisting guests with the selection and purchase of merchandise- Handled cash and utilized cash handling procedures- Answered telephone calls; made guest reservations and helped customers with program registration.- Assisted with inventory and display of merchandise.

-Assist full-time staff with the planning, implementation, and evaluation of programs for athletes career, personal, and leadership development-Coordinate and manage informational video conferences and office visits for staff and athletes-Organize weekly communication to student-athletes regarding upcoming events and reminders-Assist with social media engagement on Twitter and Instagram-Assist with community outreach events

- Assist with operations at a variety of home events and/or community events- Plan and implement gameday marketing and promotional elements- Develop promotional and marketing plans for select sports and/or special events- Distribute promotional materials to various sponsor, community, and athletic departmentlocations- Assist Northwestern Sports Properties with sponsorship fulfillment as needed- Create and edit collateral for outbound sales staff as needed- Conduct research in various areas for marketing opportunities and growth

- Open, manage and close the batting cages - Manage finances by collecting payments, managing reservations, completing balance sheets- Provide customer support and problem solving issues- Represent the Northbrook Park District onsite - Ensure park district rules and regulations are followed

- Ensure fields, equipment, and scoring system are properly setup- Provide customer support- Represent the Northbrook Park District onsite - Ensure park district rules and regulations are followed