Apeksha Nihol Email & Phone Number

New Zealand

• In charge of Monthly reporting for a variety of Courier and Logistics Clients.• Experience with device management and support of hardware such as Zebra TC55, TC56, TC57, Honeywell CN50, CN51 and many more.• Experience in managing devices via SOTI• Recruit, train and support Mobility Analysts.• Monitoring the Spare and Replacement device service.• Conducting End of the Month Meeting for Mobility Clients.• Maintaining the freight and ensuring it is billed appropriately.• Handling the P1/P2 issues effectively.• Experience in maintaining the documentation and keeping knowledge base up to date.• Providing technical support for Handheld Computers for a variety of Courier and Logistics Clients.• Actively involved in roll-outs of the software updates for a number of clients throughout New Zealand.• Contribute to improving customer support by actively responding to queries and handling complaints

New Zealand

• More than Four year experience in providing technical support for Handheld Computers for a variety of Mobility Clients.• Resolving the issues effectively via directly remoting onto the Handheld Computers or by providing step by step instructions on phone or through e-mails.• Actively involved in roll-outs of the software updates for number of clients throughout New Zealand.• Experience in maintaining the documentation and keeping knowledge base up to date. • Handling the P1/P2 issues effectively.• In charge in Monthly reporting for variety of Courier and Logistics Clients.• Monitoring the Spare and Replacement device service. • Conducting End of the Month Meeting for Mobility Clients.• Maintaining the freight and ensuring it is billed appropriately.

• Responsible for front line interactions with customers on phone.• Maintaining Professional communication and making sure all the queries are properly handled.• Resolving basic Desktop issues and queries related to Active Directory. • Making sure all the incidents, requests and problems are identified correctly and logged accordingly.• Maintaining a professional approach while escalating the issues to other teams.

New Zealand

Hoshiarpur

Providing assistance with sales of computer peripherals.Recommending suited software services and troubleshooting problems.Assisting with windows support to the customers on shop as well as on call basisInstallation of new software’s and managing computer systems.Resolving queries and issues regarding laptops, PC’s, printers

India

▶ Worked with a team and conceptualised a fund raising project using ASP.net as the programming language and SQL Server Management Studio for the back office▶ Handled the database designed and the overall presentation of the project▶ Designed the basic outline of database part and produced tables, added keys and formulated stored procedures

India

▶ Designed a website using ASP.net and SQL server management▶ Conceptualised the project based on image and video sharing to enable users to create their own profile, upload/download pictures or videos▶ Responsible for the database design, making stored procedures, applying keys, as well as adding fetched data, writing codes with ASP.net using C#

Diploma In Computing (Network Systems Engineering) Level 7, Information Technology

Distinction: • Database Administration • Windows 8 • Advanced Network Security • Business in IT

Bachelor Of Technology In Computer Science, Computer Science

Senior Secondary Examination