Alysha Pepping Email & Phone Number

Salt Lake City, UT, US

• Digital Enablement Orchestration Program Manager for AI Transformation OfficeOps Solutioning Program Manager for Worldwide Learning with Microsoft:
• Manage four ongoing skilling programs to support a field of 40k+ managers and individuals
• Collaborate with Americas Field Engagement Managers and Worldwide Learning team members to consistently ensure programs exceed objectives, provide solutions, and adhere to high standards in delivery and privacy
• Plan and execute an average of 212 virtual sessions a year (scheduling, vendor communications/contracting/negotiation, registration management, adhering to strict deadlines and policies across several teams)
• Oversee operational systems and processes while looking for opportunities to improve efficiency and effectiveness through Prosci and Six Sigma practices
• Create and track strategic communications to the field through social media, newsletters, blog and forum posts, and e-mail correspondence

Tucson, Arizona

• Curated destination-specific experiences tailored to Fortune 500 and international clients’ visions and budgets, including but not limited to: business events, incentive trips with activities, award galas.
• Identified and researched local and overall event industry trends to maintain exceptional and one-of-a-kind offerings of décor, experiences, venues, and entertainment.
• Managed vendor relationships including contracts, invoicing, and prospecting.
• Facilitated sales inquiries including site visits, contracting, and proposals.

JW Marriott Tucson Starr Pass

• Negotiated the sale of private restaurant spaces, including rental fees and menu minimums.
• Organized pre-event planning, including coordination with clients, culinary, restaurant managers, front office, and event services to ensure all met budget and quality standards.

Sheraton Maui Resort & Spa

• Adopted the role of Meeting and Event Manager and Catering Sales Manager; orchestrated events with 300+ people, organized room blocks for 100+ room nights, and contracted $48k+ total catering revenue in 2 mos.
• Maintained 100% client satisfaction rate based on post-Event Satisfaction Surveys.
• Directed day-of logistics for a high volume of events and meetings.
• Reconciled event revenue, expenses, billing, and tracking of payments.

Sheraton Denver Downtown Hotel

• Solely managed the Sheraton Club venue with over 300 daily covers.
• Improved Sheraton Club Experience satisfaction score by 20%.
• Revised hotel’s Customer Relationship Management procedures for VIP guests.
• Maintained direct relationships with the hotel’s most essential clientele.
• Balanced guest expectations and cost control to create rotating daily menus.
• Prepared daily reports for Executive Committee stakeholders tracking food/labor costs, ADR, P&L, and guest loyalty and satisfaction scores.

Sheraton Denver Downtown Hotel

• 1,231 guest rooms, supervised 26 associates, acted as Manager on Duty.
• Orchestrated check-in and check-out processes for major conferences and contracts, often assuming the role as the main contact for group VIPs.
• Assisted in training associates in new in-room dining pilot program and menu.
• Revised department checklists to increase accountability and productivity.
• Introduced audits for the Guest Services team to ensure compliance with Global Brand Standards set forth by the corporation.
• Selected to participate in Six Sigma project and presentation for streamlining VIP processes.

Westin La Paloma Resort And Spa

• 487 guest rooms, 4 Diamond Resort, supervised 18 associates, acted as Manager on Duty.
• Merged training and tasks for Front Desk Agents and Service Express Telephone Attendants into one role.
• Devised a training and on-boarding process which is still in use and has been used in several other departments.
• Covered Night Audit; reviewed and balanced all Accounts Receivable reports to post and close the day. Prepared next day reports for Rooms Division and Executive Committee.
• Worked alongside Director of Guest Experience with CRM of Starwood Loyalty Elite guests. Learned the planning process and pitched ideas for Valentine’s Day weekend 2015.

Westin La Paloma Resort And Spa

• Direct report for 11 associates
• Prepared and issued documentation including evaluations, one-on-ones, counseling, recognition, and reward.
• Devised time-sensitive action plans to improve employee morale based on direct feedback from yearly employee satisfaction surveys.
• Took charge of all department budgets, orders, scheduling, payroll, training, hiring, and meetings.
• Formulated and implemented new employee incentives, training guides, and workshops alongside F&B Director.
• Selected as the property’s PMS leader and thus was in charge of keeping PMS system updated and streamlined, attending global webinars, and ensuring all department heads meet corporate deadlines for new training modules.

Westin La Paloma Resort And Spa

• Covered Front Office Supervisor shifts when necessary during renovations.
• Assumed role as lead agent and took charge of training, including training other departments on how to drive guest loyalty and recognition.
• Worked as a direct contact for multiple departments including Food and Beverage, Sales and Marketing, Accounting, and Catering and Conference Planning.
• Performed daily checklists of reports and tasks, including VIP process.
• Acted as a source of knowledge regarding the local area and events at the hotel.

Oro Valley, Arizona, United States

Hotel, Motel, And Restaurant Management

High School