Andrea Pérez Email & Phone Number

Guatemala

Guatemala, Guatemala

-Database Management: I work extensively with databases, ensuring the accuracy and reliability of data that drives our marketing efforts.-Report Maintenance: I provide essential support by maintaining reports of customer records, ensuring data integrity and consistency.-Data Analysis: I leverage data analysis techniques to extract valuable insights, helping our team make informed decisions.-Digital Campaign Management: I execute mass digital campaigns through platforms like WhatsApp, reaching our target audience with precision.-Collaboration: I closely collaborate with CPG specialists and Customer Success Managers to develop strategies that enhance the performance of our clients' campaigns.-Insights and Recommendations: I deliver actionable insights, guiding our clients toward achieving optimal results and ROI.

Guatemala, Guatemala

-Establish close relationship with AE & Assisted Sales product specialist.-Become prime POC for assisted sales inquiries at the project assigned.-Evaluate and coach frontline team members from assigned project through a particular timeframe following a defined strategy.-Conduct training sessions based on areas of opportunity identified during evaluations.-Conduct weekly analysis of program results and team members performance.-Suggest performance improvement plans to Client's Management.

Guatemala, Guatemala

-In-Depth Transaction Analysis: Conducted detailed transaction and account activity analyses to detect and mitigate fraud and financial risks.-Real-Time Monitoring: Continuously monitored transactions in real-time, proactively identifying and addressing suspicious activities.-Effective Alert Resolution: Investigated alerts from risk management systems and took prompt action to mitigate potential risks.-Data-Driven Risk Management: Leveraged data analysis to identify emerging risks and process improvement opportunities.-Cross-Functional Collaboration: Collaborated closely with interdisciplinary teams to solve problems and develop comprehensive risk management and compliance strategies.

-Strategies to Increase Loyalty and Customer Retention: I implemented loyalty and rewards programs tailored to specific customer needs to enhance their experience and encourage ongoing engagement.-Management of Customer Incidents: I effectively handled incidents to ensure quick and effective resolutions, boosting customer satisfaction and increasing the likelihood of contract renewals.-Preparation of Marketing Budgets and Trend Analysis: I prepared budgets and conducted market research to inform and optimize our marketing strategies, ensuring they aligned with current trends and maximized return on investment.

As a Customer Service Advisor, I was the primary connection between the company and its clients, tasked with resolving inquiries, managing issues, and providing detailed information about products and services. My responsibilities included efficient service through various channels such as phone, email, and chat; tracking issues to ensure customer satisfaction; and updating information in Customer Relationship Management (CRM) systems. This role was crucial in maintaining customer satisfaction and loyalty, directly impacting the company's reputation and success.

Ingeniería Industrial Y Sistemas

Bachelor Of Business Administration - Bba