● Administration of assigned accounts throughout the lifecycle.● Collecting account and insured information for risk analysis by communicating directly with Brokers on behalf of the Underwriters.● Liaising with Underwriters, Brokers and Reinsurers on behalf of the Underwriting Support Unit as needed to communicate account status and complete outstanding subjectivities.● Liaising with Underwriters to confirm policy issuance instructions for proprietary and manuscript policies, endorsements, forms, notices, etc. and effectively communicate to the Coding and Issuance Unit.● Performing pre-analysis support for new submissions, renewals, endorsements, and other incoming documents based upon predefined underwriting rules and/or guidelines.● Analyzing informational reports to glean anecdotal information for underwriting as part of the underwriting package (e.g., summarize loss runs, financials of proposed insured).● Ensuring completeness of contents of underwriting package prior to handover to the Underwriter for risk analysis/risk selection process.● Analyzing the needs of the client and translating appropriately into the final specifications that serves as a basis for the policy.● Effectively dealing with accounts having a variety of intricate parts to ensure policies are complete and all aspects of the broker communication is seamless.● Completing quality control on the rating output to ensure accuracy of work (e.g. exposure bases, limits, coverage extensions, modifications, etc.).● Maintaining an electronic file for accounts as required for Sarbanes Oxley and Internal Audit •Guidelines.● Collaborating and corresponding verbally and in writing with Underwriting Support Unit team members and others in Operational Support Units as needed to perform tasks.

● Provided end users with hardware, software, network, and server support (Windows, Office 365)● Tracked, managed, and recorded inventory (Dynamics 365)● Managed internal IT projects● Maintained corporate Windows image (Symantec Ghost)● Created, removed, and managed users and computers in Active Directory ● Maintained and created technical documentation for end users

● Provided driver, connectivity, and software support remotely using GoToAssist (Windows / MacOS)● Consistently met tight deadlines to maintain Service Level Agreements (SLA)● Worked closely with multiple teams to ensure a high level of customer service● Installed and supported software applications (PaperCut, FMAudit, Kyocera Net Viewer, PageScope)

● Identified plants native to the Chicagoland region● Controlled invasive species● Targeted herbicide application (Illinois Pesticide Applicators License – Exp. 2017)● Collected data for conservation of local flora

● Assisted a team of graduate students with their projects● Collected and entered data gathered from experiments● Performed routine maintenance on on-going experiments● Lab work included rearing mosquitoes, sexing, species identification, and life stage identificationThe research lab of Dr. Steven A. Juliano houses undergraduates, Masters, and PhD. students working on ecological research. Specific research areas include community ecology, ecology of mosquitoes, and the connections between behavioral, physiological, population and community ecology.