I bring a diverse background in customer service, customs clearance, and business analysis to the table. With 4 years of experience in supporting a wide range of products/services in the EMEA region, I honed my customer service skills.In my role as an Imports Customs Clearance Broker for France, I managed daily reports, supported a team of 60, and played a key role in enhancing interdepartmental operational efficiency. Additionally, I collaborated closely with technology teams to streamline processes, ensuring smooth operations.Currently, as a Business Analyst and SAFe certified professional, I thrive in a collaborative Scrum team environment. My focus is on ensuring seamless operations by optimizing and automating processes, guaranteeing efficiency and accuracy in a clearance system under the new UCC legal framework.I'm passionate about inspirational quotes, overall sport, and attracted to good humor!