Tier 2 Technical Analyst
CurrentAs a Tier 2 Technical Analyst at iPipeline I provide second-level support for complex technical issues related to iGo, DocFast, AlphaTrust, and Insuresight application products. I ensure customer satisfaction by resolving service requests promptly, using AWS, Splunk, and SQL for effective troubleshooting and resolution. I collaborate with various support teams to escalate and resolve tickets efficiently while maintaining detailed documentation of all activities. The role requires strong problem-solving skills, effective communication, and the ability to handle multiple concurrent issues.