Adam Haydock Email & Phone Number

Preston, England, Gb

Preston, England, United Kingdom

Key responsibilities:• Assist in the day to day tasks and workflows of the sales team.• Respond to pre-Sales customer enquiries via email, phone and chat.• Create quotations for customers, partners and wholesalers.• Recommend suitable ergonomic equipment using anthropometric data.• Conduct remote DSE assessments via phone/Teams.• Ensure internal customer information, price lists and procedures are up-to-date.

Bamber Bridge, England, United Kingdom

Key Responsibilities:• Analyse un-invoiced Sales Orders and work with each department to bring about a speedy completion.• React to the overall needs of the business and assist with processes within each department.• Provide support to the general manager and supervise the running of each department. • Response to customer enquiries via email, phone and chat.- - - Departmental Responsibilities:Customer Service and Sales Order Processing• Raise new sales orders originating from emails, purchase orders, quotations and web orders.• Provide delivery ETAs and status updates.• Request customer feedback from completed orders.Logistics and Returns• Arrange suitable dates with customers for deliveries and on-site assessments to take place.• Plan routes and book accommodation for technicians.• Troubleshoot product issues and faults.• Organise/Investigate product returns from customers.• Liaise with third-party couriers for updates/disputes.Procurement and Purchasing• Maintain and review product stock levels.• Raise new purchase orders to third-party suppliers for both customer and stock orders.• Ensure order confirmations and supplier invoices are accurate.Warehouse• Generate third-party courier shipping labels and mandates (Royal Mail/Parcelforce/Fedex).• Allocate stock and pick products from the warehouse shelving and stores.• Package and label customer orders ready for safe delivery/transit.• Rotate internal stock and replenish any low inventory from overflows.• Process items received in "Goods In" in order to allocate products for customer orders or internal stock.Sales• Recommend suitable ergonomic equipment based on anthropometric data.• Generate quotations for customers, partners and wholesalers.• Conduct remote DSE assessments.HR and Recruitment• Review CVs and job applications.• Conduct face-to-face interviews and practical assessments.• Provide feedback and recommendations of candidates to the General Manager.

Blackburn, United Kingdom

• Supervise and assist the Technical Support team who are dealing with live calls, chats and emails.• Resolve customer cases which have been escalated by the Technical Support team.• Handle Customer Satisfaction (CSAT) responses, feedback and complaints.• Run and review monthly KPI reports regarding the performance of the Technical Support team.• Conduct regular one-to-one meetings and performance reviews.• Assess levels of team success through the Quality Assurance (QA) and coaching process.• Provide new-hire training and onboarding sessions.

Blackburn

• First-line telephone and e-mail support for customer technical queries of all Promethean products• Communicate clearly with customers in English, French and Spanish in order to perform troubleshooting/problem solving steps• Excellent product knowledge of all Promethean ranges and procedures in order to diagnose and provide relevant solutions• Self-sufficient and entrusted to make decisions regarding warranty replacements• Demonstrate working knowledge of Windows/Mac OS X operating systems• Maintain a detailed history on the Call Management System• Work closely with other team members and also with other internal departments such as Logistics, Escalations, Partner Support, Sales etc.• Attend regular QA/coaching/feedback sessions for CPD purposesOther responsibilities:• Translate support documentation from English to French and English to Spanish for print/web publication• Actively engaged in the review process for upcoming support video scripts and other instructional documents• Update and maintain the support team's intranet including posting news news and updates, archiving and housekeeping.

• Lead classroom teacher of Spanish across both KS3 and KS4.• Classroom teacher of French throughout KS3.• Monitor and assess pupil progress regularly.• Responsible for creation, development and implementation of KS3 and KS4 schemes of work in Spanish.• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.• Keen interest in using technology in the classroom and actively use tools such as Class Charts, Show My Homework and Quizlet.

Penwortham, Lancashire

• Second work-based placement as part of PGCE course.• Trainee classroom teacher of French throughout KS3 and KS4.• Monitor and assess pupil progress regularly.• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.

Croston, Lancashire

• First work-based placement as part of PGCE course.• Trainee classroom teacher of French and Spanish throughout KS3 and KS4.• Monitor and assess pupil progress regularly.• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.

Lancashire

At the age of 16, my interest in web and graphic design led me to receive my first e-commerce website commission. Since then, I had the opportunity to work on a wide variety of branding/print/online projects, mostly in the music industry.Key design areas:• Logo and brand design.• Photo manipulation and retouching.• CD package/sleeve artwork design for both web and print.• Website interface design.• Poster design for both web and print.Key skills developed:• Working with Adobe Creative Suite (Photoshop and Dreamweaver).• Installing and customising WordPress.• Working to deadlines and design briefs.• Liaising with clients/external printing agencies.

Postgraduate Certificate In Education (Pgce) With Qts, Secondary French And Spanish, Pass - Graded An "Outstanding" Trainee Teacher In Final Assessment.

• Accredited PGCE course by University of Cumbria through the Schools Direct Programme. • Complete two full-time placements in school. •.

Bachelor’S Degree, French And Spanish Studies, 2.1 With Distinction In Spoken French And Distinction In Spoken Spanish

Activities and Societies: Lancaster University Languages Society

Education record

Activities and Societies: Language Exchange• ERASMUS placement as part of Undergraduate degree. • Fully-integrated Spanish and Catalan.

Language Interpretation And Translation

• ERASMUS placement as part of Undergraduate degree. • Fully-integrated French study. • Successfully gained ETCS credits in all modules.

A-Levels, French, Spanish, Ict And Business Studies

Activities and Societies: French Academy• Studied French, Spanish, ICT to A-Level achieving Grade A. • Studied Business Studies.