Adam Haydock Email & Phone Number

Preston, England, United Kingdom

• Key responsibilities:
• Assist in the day to day tasks and workflows of the sales team.
• Respond to pre-Sales customer enquiries via email, phone and chat.
• Create quotations for customers, partners and wholesalers.
• Recommend suitable ergonomic equipment using anthropometric data.
• Conduct remote DSE assessments via phone/Teams.

Bamber Bridge, England, United Kingdom

• Key Responsibilities:
• Analyse un-invoiced Sales Orders and work with each department to bring about a speedy completion.
• React to the overall needs of the business and assist with processes within each department.
• Provide support to the general manager and supervise the running of each department.
• Response to customer enquiries via email, phone and chat.- - - Departmental Responsibilities:Customer Service and Sales Order Processing
• Raise new sales orders originating from emails, purchase orders, quotations and web orders.

Blackburn, United Kingdom

• Supervise and assist the Technical Support team who are dealing with live calls, chats and emails.
• Resolve customer cases which have been escalated by the Technical Support team.
• Handle Customer Satisfaction (CSAT) responses, feedback and complaints.
• Run and review monthly KPI reports regarding the performance of the Technical Support team.
• Conduct regular one-to-one meetings and performance reviews.
• Assess levels of team success through the Quality Assurance (QA) and coaching process.

Blackburn

• First-line telephone and e-mail support for customer technical queries of all Promethean products
• Communicate clearly with customers in English, French and Spanish in order to perform troubleshooting/problem solving steps
• Excellent product knowledge of all Promethean ranges and procedures in order to diagnose and provide relevant solutions
• Self-sufficient and entrusted to make decisions regarding warranty replacements
• Demonstrate working knowledge of Windows/Mac OS X operating systems
• Maintain a detailed history on the Call Management System

• Lead classroom teacher of Spanish across both KS3 and KS4.
• Classroom teacher of French throughout KS3.
• Monitor and assess pupil progress regularly.
• Responsible for creation, development and implementation of KS3 and KS4 schemes of work in Spanish.
• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.
• Keen interest in using technology in the classroom and actively use tools such as Class Charts, Show My Homework and Quizlet.

Penwortham, Lancashire

• Second work-based placement as part of PGCE course.
• Trainee classroom teacher of French throughout KS3 and KS4.
• Monitor and assess pupil progress regularly.
• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.

Croston, Lancashire

• First work-based placement as part of PGCE course.
• Trainee classroom teacher of French and Spanish throughout KS3 and KS4.
• Monitor and assess pupil progress regularly.
• Development of classroom resources such as PowerPoint presentations and differentiated worksheets.

Lancashire

• At the age of 16, my interest in web and graphic design led me to receive my first e-commerce website commission. Since then, I had the opportunity to work on a wide variety of branding/print/online projects, mostly in.
• Logo and brand design.
• Photo manipulation and retouching.
• CD package/sleeve artwork design for both web and print.
• Website interface design.
• Poster design for both web and print.Key skills developed:

Postgraduate Certificate In Education (Pgce) With Qts, Secondary French And Spanish, Pass - Graded An "Outstanding" Trainee Teacher In Final Assessment.

• Accredited PGCE course by University of Cumbria through the Schools Direct Programme. • Complete two full-time placements in school. •.

Bachelor’S Degree, French And Spanish Studies, 2.1 With Distinction In Spoken French And Distinction In Spoken Spanish

Activities and Societies: Lancaster University Languages Society

Education record

Activities and Societies: Language Exchange• ERASMUS placement as part of Undergraduate degree. • Fully-integrated Spanish and Catalan.

Language Interpretation And Translation

• ERASMUS placement as part of Undergraduate degree. • Fully-integrated French study. • Successfully gained ETCS credits in all modules.

A-Levels, French, Spanish, Ict And Business Studies

Activities and Societies: French Academy• Studied French, Spanish, ICT to A-Level achieving Grade A. • Studied Business Studies to AS.