Senior International Operations Manager
Greater Los Angeles Area (Remote)
- Managed alignment between U.S. Programs & International Programs; overseeing the consistency and execution of messaging, curriculum and programmatic elements. - Joined the Health and Safety Team; consulted with doctors and mental health specialists in evaluating student health requirements, ensuring that all students were fit to travel and had a support plan in place if necessary. - Trained in-country staff on Health and Safety Protocols; designed training curriculum to improve staff management of cross-cultural communication, conflict resolution/behavior management, discrimination, and working with LGBTQ students. - Worked as 1 of 3 members of the Incident Response Team (on-call 24/7 during the summer months); providing a healthy and safe program environment for 1000+ students and 140 adult leaders.- Managed a team to oversee the hiring and onboarding of 38 international roles ensuring a diverse pool of candidates and adequate messaging of contracts, benefits, expectations and goals.- Led new hire trainings for international staff in partner countries through improving and streamlining new training materials and guiding staff through on-boarding curriculum to help them build deep and critical thinking opportunities for students.