• By developing into a conscientious and confident Credit Controller with experience of sales ledger and debt collection, I have the ability to prioritize and work under pressure to meet deadlines.• Resolved years of backlogged aged debt and restored order among the Victoria/Tasmania ledgers using software systems such as SAP and Siebel.• Reconciled billing problems and corrected invoicing entry errors that had previously been mismanaged.• Negotiated and developed payment plans for a number of aged debt accounts.• Achieved daily, weekly and monthly targets based on call quality and cash collection.• Escalated and discussed certain accounts with the legal department and senior managers.

• As part of the Data Management team, I established relationships and communicated regularly with company shareholders advising of necessary documentation required.• Responsible for the opening and closing of accounts in software systems such as Siebel and SAP. • Dictated and completed multiple change of entities for numerous accounts on behalf of CHEP.• Performed new company searches to ensure they were legally compliant and to determine the requirements that CHEP would need in order to do business with them.• Completed security checks on new Shareholders/Directors of confirming suitability as trading partners.

• Played a key role in the development of Synergy’s largest account in EMEA, Google.• Contributed to a 171% increase of Dublin apartment inventory.• Introduced interactive maps for marketing purposes to the EMEA and APAC Synergy offices.• Managed and maintained the Google “GSuites” reservation process daily. • Input new apartment acquisitions in our reservations database (Oscar Enterprise).• Negotiated with various property partners across EMEA for pricing and apartment availability.• Built property profiles for the Synergy Global Housing website.• Maintained client satisfaction and property partner relationships on a daily basis.• Monitored daily vacancy exposure to ensure all “GSuite” apartments met move in standards.• Produced and sent guest confirmation letters for all Google reservations across the region.• Reviewed and analyzed all Google reservations for auditing purposes.• Cooperated closely with Synergy’s US and international teams to provide a standard of excellence across all borders.• Worked as part of the EMEA team that oversaw the seamless transfer of LATAM accommodation services from the US.• Coordinated accommodation for quarterly Google group rotation programs such as GBRP (Global Business Rotation Program).• Noted by Googlers for my high quality customer service and attention to detail.