Assistant Account Manager
Current- Maintain and enhance client experience and set client expectations by establishing key relationships at the corporate level acting as the main point of contact.
- Conduct client update meetings, identify client needs, present solutions and represent the Voice of the Client (VOC) internally to Benson to achieve client objectives.
- Attend industry events and client conferences to better understand the market changes, client challenges, and trends.
- Act as point of contact for concerns (internal and external) and escalate issues as appropriate to Relationship Director.
- Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new client transitions from.
- Successfully navigate both client-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize client relationships.