Alexandria Piersaint Email & Phone Number

United States

• Maintain and enhance client experience and set client expectations by establishing key relationships at the corporate level acting as the main point of contact.• Conduct client update meetings, identify client needs, present solutions and represent the Voice of the Client (VOC) internally to Benson to achieve client objectives. • Attend industry events and client conferences to better understand the market changes, client challenges, and trends.• Act as point of contact for concerns (internal and external) and escalate issues as appropriate to Relationship Director.• Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new client transitions from onboarding.• Successfully navigate both client-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize client relationships. • Works closely with Relationship Director on large initiatives and provide support as needed.• Responsible for executing high-profile projects, corporate marketing campaigns, bulk orders, nation-wide initiatives and company rebrands. • Oversight of day-to-day internal operations including managing the client’s online store, conducting and overview of audits, communicating project information to internal teams, preparing weekly recap for management, managing expenses and documentation.

Chamblee, Georgia, United States

Provide input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. In addition, meet targeted revenues, oversee lease enforcement process by approving prospective resident applications, discounts, and renewal leases, conduct periodic apartment inspections, and follow proper notice requirements

Atlanta, Georgia

Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close out and financial reports, processing invoices for payment, collecting rent, fees, and other payments. Completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community

Greater Atlanta Area

Performed all sales and leasing activities to achieve the community revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensured a smooth resident move-in and lease signing. Inspected apartments prior to resident move-in and ensured apartments are in move in-ready condition

Tucker, Georgia

Received Customers and assisted them with the selection of merchandise, Assisted customers with billing and payment processes at the store counter, handled record keeping and re-ordering systems,prepared meals, and reviewed dates for potential expirations, followed safety protocols when handling hazardous materials, and ensured compliance with laws in regard to alcohol and tobacco products.

Atlanta, Georgia

Oversee all concierge operations ensuring the client is satisfied with their amenity offering, supervise team members performance providing mentoring where necessary. Ensures the "5 Diamond Experience" bymaintaining the standards set in the NFC Amenity Management Mission Statement, Complete team member evaluations as required. Makehiring, promotion, disciplinary, and termination recommendations to the Regional Director, Complete requests for services, such as but notlimited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.

Alpharetta, Georgia

Provided premier customer service, including greeting customers, answering their questions, and resolving issues. Handled money services such as check cashing, lottery, gift cards, money orders and Western Union transactions. Performed daily bookkeeping procedures such as balancing and reconciling cash drawers, maintained office accountability and prepares deposits. Answered and directed telephone calls. Maintained the cash office and equipment. Coordinated operations on the front-end to ensure premier service for our customers.