As Program and Project Manager (PPM) I'm focused on elevating any project's success and quality within our clients' organization, navigating complex projects and programs with a fresh perspective. Always focused on the client's needs, delving into the key responsibilities of project lifecycle phases, metering outcomes with essential tools and techniques, to deliver consistent results with numerous benefits, including:• improved project success rates, • cost savings, • risk mitigation,• knowledge transfer to the client organization, • enhanced project management, • and stronger relationships with stakeholders

As the HEAD OF PROJECT MANAGEMENT OFFICE, within the BU Digital Technologies and reporting directly to the COO, I have the responsibility of a formal and centralized level of governance for the projects’ portfolio at Italian level and the integration of the program in the division's strategy, also by acting as a trusted advisor to all business partners.Main responsibilities:• Program and Portfolio Management, strategic advice on IT roadmap• PMO & Service Delivery resources management (8 people)• Schedule, Financials, Risks & Issues, Scope & Deliverable management, Vendors management• Processes governance; Service management and its ISO and GDPR regulatory & complianceThe range of projects in the portfolio includes the whole "as-a-service" Digital Transformation offering (IaaS, PaaS, SaaS, XaaS, Managed Services) and is divided into three levels, dependent on the degree of solutions’ customization. CUSTOM PROJECTSStarting from offer engineering, the custom projects, developed “ad hoc” together with customers, are designed and built to meet specific business needs. BUILD TO ORDERCustomized solutions to introduce digital innovations in the areas of greatest interest, by customizing them according to customers’ strategic needs. READY TO GOSolutions with a limited customization rate and designed to respond very quickly and effectively to specific and well-defined customers’ needs. Among the results I have achieved:• PMO function startup• Projects Heatmap and executive reporting – with 98,7% efficiency on projects’ delivery• Support on ISO20000-1 re-certification and achievement of ISO27017-18 for Cloud Services• Tutoring and team development• Projects’ operative procedures definition (intake, schedule, risks & issues, restitution of deliverables, communication) following PRINCE2® best practices• Red Hat Support Exception certification on Naboo Cloud stretched topology for 4 Datacenter

IT Manager and head of the local IT Infrastructure team (currently 10 ppl) based in Milan and Rome.My team takes care of: ● all the IT local needs and of our customers' satisfaction,● working using the ITIL principles on the different support channels● be part of the Global IT Infrastructure & Operation and End Users Services organization● work directly with Global IT Systems Engineers and Developers ● serve our customers in all locations and sites under our responsibility (Milan, Rome and the Rolo Logistic Distribution Center)We also:● follow a continuous cross-functional BRM (Business Relationship Management) stakeholders activity ● manage the business demand intake ● follow the IT project management and reporting on special projectsOther responsibilities under our scope:● Knowledge Base management● interaction with internal Procurament and Suppliers Management teams● support to the IT training ● IT Security and Contingency Management when needed ● tasks related to the planning of the future support modelI manage teams and processes in a dynamic matrix environment, using hybrid and mixed technology tools and infrastructures, including the available cloud services in the solutions' portfolio. Looking after company's data privacy and security needs, contributing to the continuous innovations and our services' reliability with a creative thinking and by working at local and international projects to aid our business grow, while maintaining the appropriate presence of Global IT within the Italian organization of Medtronic.● I've been the in EMEA task force Global IT Customer Portal initiative, to redesign / improve the web support channels, based on the Service Now platform● Member of the EMEA Cell Operating System transformation project, based on lean methodologies, aiming at significantly increase our EMEA IT Support teams' productivity levels

Member of the McDonald's European Corporate Technology Council (ECTC) (formerly the McDonald’s Virtual Infrastructure Team of Operations - VITO). The ECTC mission is to facilitate the technical discussion and direction within the European Markets and Corporate, to improve the EU division influence to support European requirements and leverage global resource.

Responsible for the IT infrastructure in Italy, including systems/servers (±70), networks (LAN & WAN - Italy-EU-USA) for the head and regional offices, including all Italian stores (500+).Main skills and responsibilities:● IT Resources Management ● IT Risk Management (Disaster Recovery Plan & Business Impact Analysis)● International and local IT project management and IT strategy definition● contracts negotiation on high budget initiatives● definition of strategic technology and business partners● responsibility of a SOX compliant environment (100% compliance on the last three audits)● HelpDesk organizational lead for our Italian staff Special Award: McDonald’s Global Technology Excellence Award in 2015 (for the project “Global Managed Desktop”)

Business Sector: Online & Phone BankingNetwork assets management and IT Security administration (30 servers and WAN on 80 branch offices): DMZ & Firewalls management, Cisco VPNs, IDS (Intrusion Detection System)In this period, also, I’ve performed additional IT consulting based on specific projects with other customers.

Business Sector: Online & Phone Banking● Network design, together with IBM and the AreaSpa IT network team● Security services administration (VPN, Firewall, Intrusion Detection)● 3° level technical troubleshooting, together with the company’s helpdeskIn this period, also, I’ve performed additional IT consulting based on specific projects with other customers.

Business Sector: Online & Phone BankingHelpDesk Group leader (5 ppl)● Team Management● Business Continuity management● Priority management● Advanced Problem solving

IT Consulting, projects based on:● Internet Websites Design● Data Hosting● Web Marketing● Graphics & Multimedia● IT Security● Generic IT consulting

Business Sector: Multimedia & indoor / outdoor advertising● Computer aided design systems management● IT resource and telecommunication sharing and training● Digitalization and vectorization systems on advertising imaging● Digital printing